Purecloud emea advanced partner summit color rev

4–6 November, 2019
Genesys, Madrid, Spain

Join us at the PureCloud Advanced Partner Summit

Our Advanced Partner Summit is now open for formal registration.  The event will be held on the 4th, 5th and 6th of November at our Spain office in Madrid.  Due to the level of interest and space available, we will accept up to 16 attendees.  Partners wishing to send more than 2 attendees should register all interest, and we will contact you to confirm the maximum places we can accept.  Registrants are also expected to meet our defined pre-requisites.

All partners:

Please do not book any travel or accommodation at this time until you have received your official confirmation email.

Pre-requisites:

  • We will be discussing advanced topics and a thorough understanding of PureCloud is essential.
  • GCA certification.
  • Partner development Org available with connected telephony circuit.

Logistical Information:

  • Genesys will arrange meals as follows: Lunch on the 4th, 5th and 6th of November.
  • Partners are responsible for all other meals.

 

We look forward to seeing you in November!

Schedule – Agenda TBC

Monday, November 4, 2019 – Day 1

TimeSessionDescription
0900 - 0915Welcome

Welcome and Introductions

0915 - 1045Advanced Architecture Models

Multi-country and global deployments

Future mixed architecture and global media fabric discussion

BYOC Cloud – connecting a telco SIP trunk

1045 - 1100Break
1100 - 1230Demoing PureCloud Latest Innovations

Creating custom IVR’s, data dips and scripts in your development Org, Bots

1230 - 1330Advanced Feature Setup

WEM: WFM, Quality and Recording

1330 - 1430Lunch
1430 - 1530Extending PureCloud Beyond the Contact Centre (Advanced)

Hands-on with the PureCloud API

Bridge functions using the API

1530 - 1545Break
1545 - 1630Salesforce Integration – Deep Dive

How to push data into SFDC and create complex integrations

1630 - 1700Hands-on Lab Introduction

Introduction to the hands-on lab scenario

Team assignment

Tuesday, November 5, 2019 – Day 2

TimeSessionEvent
0900 - 0915Hands-on Lab Introductions

Introduction to the hands-on lab scenario

Team assignment

0915 - 1230Hands-on Lab

Practical work in teams

1230 - 1330Lunch
1330 - 1700Hands-on Lab

Practical work in teams

Wednesday, November 6, 2019 – Day 3

TimeSessionEvent
0900 - 1030Hands-on Lab Presentations Team 1, 2 and 3

Each team will present to the audience

A Genesys panel will ask questions relating to the presentation and score each entry

1030 - 1045Break
1045 - 1145Hands-on Lab Presentations Team 4 and 5

Each team will present to the audience

A Genesys panel will ask questions relating to the presentation and score each entry

1215 - 1230Presentations
1230 - 1245Recap and Summit Close

Recap of the Summit activities

Wrap up and close

Speakers and Facilitators

Alistair

Alistair Taylor

Sr. Cloud Solutions Architect, Genesys

Jaimef200

Jaime Franzi

Sr. Account Executive, Channel Sales, Genesys

Juan200

Juan Manuel Gutierrez Agudo

Sr. Solutions Consultant, Genesys

Venue

Genesys,

Paseo de La Castellana 216, 28406

Madrid, Spain

Register

To register your interest for this invite-only event please leave your details below.  We look forward to seeing you there!

Register Now

Thank you for registering.

You are now registered for the EMEA Advanced PureCloud Partner Summit. We will send you an email reminder prior to the event.

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