Alegerea unei noi platforme de centru de contact este o decizie importantă, care implică mai mult decât o simplă comparare a caracteristicilor. Alte elemente, precum un program de migrare bazat pe utilizare și asistența post-vânzare, sunt vitale pentru succesul dvs., pe termen scurt și pe viitor.
Acest ghid compară patru furnizori de centre de contact pe baza:
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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