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“Our clients can now choose from seven support channels: Microsoft Teams, Google Chat, which was newly introduced, in addition to voice, web messaging, email, SMS, and our ITSM portal. Through AI integration, we optimise their experience by reducing queuing times and offering more efficient automated resolutions.”
Aron Meyer Solution Architect, Digital Workplace Solutions, Unisys
“What stood out about Genesys was the ease of adapting the platform to fit our needs. The ease of integrating with other third-party systems such as Salesforce, as well as the user-friendly interface, really caught our attention.”
Angelina Griselda Stankiewicz Chávez Senior Contact Centre Manager, Aeromexico
“Genesys understood our business better than anyone else, and what it would take to delight our customers. There was a personal touch that made us realise we had a true, long-term partner in Genesys.”
Ian Roberts Operations Lead, Quicken
