Xperience on tour

Coming to a city near you

Level Up. Orchestrate. Lead.

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Why attend?

Xperience on Tour focuses on what works in CX+AI

Learn from industry leaders and peers

Interact with the innovative leaders and global brands that are shaping AI and the experience economy.

Explore many inspirational mainstage & breakout sessions

Immerse yourself in expert-led discussions and real-world case studies designed to inspire innovation, transformative learning, vibrant community and exclusive insights.

Network with colleagues and experts

Connect and collaborate with CX experts, Genesys partners in the Orchestrators Hall, the Genesys team and your industry peers. Meet face-to-face with those influencing, innovating and changing the CX industry.

See the future of CX and AI firsthand

Gain insights on how to get more out of your current investment or level up your business with innovations from Genesys product and services teams.

Win an F1 Las Vegas experience for four

Register and attend Xperience on Tour and you’ll be entered for a chance to win an F1 Las Vegas experience for four, November 19–21, including four Grandstand tickets, four round-trip airfares and four nights of hotel accommodations. *Terms and conditions apply.

Catch Xperience on Tour

Get insights straight from Genesys at local events built for connection and collaboration.

Our sponsors

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Expert sessions to level up every experience

From inspirational keynotes, expert-led talks to real-world case studies, Xperience on Tour delivers the insights you need to navigate the experience economy. Dive into AI-powered CX innovations and proven strategies that will propel your organization to the next level of agentic orchestration for CX.

The evolution to agentic AI

Discover the next-generation agent for autonomous and smarter CX.

Composing CX your way

Design bespoke CX on a scalable, responsible platform for growth.

Beyond basic interactions

Navigate the shift from isolated touchpoints to seamless end-to-end experiences.

Human + AI collaboration

Transform agent roles and performance through dynamic human-AI synergy.

The ROI of AI-driven CX

Convert AI-driven CX into ROI – cutting costs, raising revenue and earning loyalty.

Total experience orchestration

Unify channels to orchestrate outcome-driven customer journeys.

Frequently asked questions about Xperience on Tour

Who can I contact with questions?

Check out our answers to frequently asked questions here to help prepare for the event. If you have any additional questions, feel free to contact XPRonTourNA@genesys.com or your regional contact person.

What is Genesys Xperience on Tour?

Genesys Xperience on Tour is the roll out of Xperience 2026, the annual global event where industry leaders, technology enthusiasts and professionals come together to explore the latest in customer experience innovation, AI and cloud solutions. It features keynote speakers, breakout sessions and networking opportunities with experts and thought leaders in the field.

Is there a registration fee for Xperience on Tour?

No, Xperience on Tour is free for our customers and new organizations. Please make sure you will register soon to reserve your spot on time.

Is Genesys offering recommended hotel options for the locations?

In case you need a hotel, you are free to select and book your preferred stay. Xperience on Tour does not have hotel facilities.

Is there value in my organization sponsoring Xperience?

Sponsoring Xperience on Tour positions your brand at the forefront of customer experience innovation while connecting with key decision-makers. Enjoy visibility among targeted CX professionals and IT leaders seeking solutions to enhance customer engagement. Leverage branding opportunities and networking sessions to generate leads and establish thought leadership. To learn more about our options and discounts for sponsoring multiple events, contact XPRonTourNA@genesys.com.

*No purchase necessary. Open to eligible U.S. citizens who register for and attend an eligible Xperience on Tour event and check in onsite. Genesys employees, contractors and partners are not eligible. Eligible events: Atlanta, Dallas, Chicago, Washington, D.C. and San Francisco. New York is excluded. One winner will be selected at random. Winner is responsible for all applicable taxes. Additional eligibility requirements and restrictions apply. See Official Rules for complete details.