Bring Your Own Carrier

Bring Your Own Carrier (BYOC), also known as “Be Your Own Carrier,” is an innovative communications model based on businesses choosing their preferred telecom carriers to power and manage their Unified Communications as a Service (UCaaS) or Contact Center as a Service (CCaaS) solutions.

The BYOC model simplifies the process of transitioning call control to the cloud while reducing the complexities and inefficiencies associated with operating network infrastructure. The BYOC model also empowers businesses to design a custom experience that suits their customers’ evolving preferences and needs, leveraging telecom APIs to personalize offerings, automate services, drive engagement and enhance interactions.

The BYOC model offers significant benefits, including such as cost savings, improved decision-making and customer retention, making it an attractive choice for businesses in the age of digital transformation.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Bring Your Own Carrier

Next Steps

Voice services

Contact center software

Genesys Cloud