There are heroes among us

Customer service agents go above and beyond to make a real difference in people’s lives. These are our CX Heroes.

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Meet the CX Heroes

CX Hero Ingrid Skjærseth

Ingrid Skjærseth

Service Manager, Customer Center

Helping others plan vacations is something Ingrid loves, except when policies get in the way of allowing people to travel freely.

CX Hero Ingrid Skjærseth

Marco Rossi

Supervisor Contact Center Team

Marco lives CX as he preaches. As a team supervisor for Swisscard, Marco took matters into his own hands to solve a customer problem.

CX Hero Thapelo Kwenane

Thapelo Kwenane

Call Centre Advisor
Harambee Youth Employment Accelerator

Thapelo is a contact center advisor for Harambee Youth Employment Accelerator and with a single phone call he changed the life for one fortunate person.

Cx hero caique augusto da mata

Caique Augusto da Mata

Customer Service Rep
Bradesco Next

Caique Augusto da Mata answers many chat sessions during his day at Bradesco Next bank. But in only one did he rescue a client’s romance.

Cx hero nichole martin

Nicole Martin

Customer Service Rep

On the last business day before Christmas at MyBudget, Nicole Martin answered a call from a frantic customer. It was up to Nicole to save Christmas for the family.

Cx hero kate kuehn

Kate Kuehn

Marketing & Administration
Crisis Services Canada

Kate is a responder for Crisis Services Canada and provides support for individuals in distress, crisis or those who may be experiencing suicidal thoughts.

Share your story and win a trip for two.

Tell us a great story about great service and let’s celebrate the power of amazing customer experience.

Entering is simple. Just fill out the form below and share a personal story or one from a colleague and if we select it as a winner we’ll be in touch. Remember, we’re looking for amazing stories!

CX Heroes will be featured on the Genesys blog as well as

The first step is nominating yourself or a colleague.  If successful, both of you could win £250 of travel vouchers each!

Get started now and help us share the power of amazing customer experience.

Dive in deeper

Explore more information on CX Heroes and amazing customer experience.

Cx hero podcast

CX Heroes podcast

Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need.

Cx hero infographic

CX Heroes Guide

Learn how to turn your contact centre agents into CX heores

Cx hero best practices

CX Best Practices

Read this ebook and see how to turn your customer service agents into customer experience heroes.

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CX Heroes Infographic

Here’s how Nicole went above and beyond to brighten her client’s holiday.

Share this contest with your friends.

It’s time to recognise the hard work that customer service agents do. Share this contest on your social networks and help us spread the word. The CX Heroes program is our way to recognise and reward the good deeds agents are doing — all over the globe. Spread the word. Tell a friend – or a thousand.

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