Customer service agents go above and beyond to make a real difference in people’s lives. These are our CX Heroes.
Service Manager, Customer Center
Ving
Helping others plan vacations is something Ingrid loves, except when policies get in the way of allowing people to travel freely.
Supervisor Contact Center Team
Swisscard
Marco lives CX as he preaches. As a team supervisor for Swisscard, Marco took matters into his own hands to solve a customer problem.
Call Centre Advisor
Harambee Youth Employment Accelerator
Thapelo is a contact center advisor for Harambee Youth Employment Accelerator and with a single phone call he changed the life for one fortunate person.
Customer Service Rep
Bradesco Next
Caique Augusto da Mata answers many chat sessions during his day at Bradesco Next bank. But in only one did he rescue a client’s romance.
Customer Service Rep
MyBudget
On the last business day before Christmas at MyBudget, Nicole Martin answered a call from a frantic customer. It was up to Nicole to save Christmas for the family.
Marketing & Administration
Crisis Services Canada
Kate is a responder for Crisis Services Canada and provides support for individuals in distress, crisis or those who may be experiencing suicidal thoughts.
Tell us a great story about great service and let’s celebrate the power of amazing customer experience.
Entering is simple. Just fill out the form below and share a personal story or one from a colleague and if we select it as a winner we’ll be in touch. Remember, we’re looking for amazing stories!
CX Heroes will be featured on the Genesys blog as well as Genesys.com/uk.
The first step is nominating yourself or a colleague. If successful, both of you could win £250 of travel vouchers each!
Get started now and help us share the power of amazing customer experience.
We’ll be in touch if you’re one of our winners. Make sure to share this promotion with your friends and coworkers who are customer service agents.
Explore more information on CX Heroes and amazing customer experience.
Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need.
Read this ebook and see how to turn your customer service agents into customer experience heroes.
Here’s how Nicole went above and beyond to brighten her client’s holiday.
It’s time to recognise the hard work that customer service agents do. Share this contest on your social networks and help us spread the word. The CX Heroes program is our way to recognise and reward the good deeds agents are doing — all over the globe. Spread the word. Tell a friend – or a thousand.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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