Mexico City, Mexico
Norma Adriana Delgado
Digital Products Manager
Telefónica
The CX Heroes program recognises customer service agents who go above and beyond to make a real difference in people’s lives.
See how an agent sprung into action during a catastrophic earthquake.
Ingrid helped rewrite company policy to assist a customer in need.
Kate wears her heart on her sleeve as she helps those in their most desperate moment.
Learn how the experts at Butterball save Thanksgiving for would-be cooks all over the United States.
Mexico City, Mexico
Digital Products Manager
Telefónica
Norma acted quickly to care for her coworkers and customers when the city shook during an earthquake.
Utrecht, The Netherlands
Customer Service Consultant
Rabobank
Customer service rep, Jenny Koebrugge, is used to customer requests, but holiday planning isn’t among them. Learn how Jenny saved a holiday for one Rabobank customer.
Leeuwarden, The Netherlands
Customer Contact Specialist
Cendris
While Hanneke’s title is customer contact specialist, she’s a whole lot more than that – she’s a life saver. Literally.
Deira, Dubai
Call Monitoring Agent
Emirates Post
Saif is no stranger to solving problems. But when a customer called in tears, Saif knew he could help – he just didn’t know how.
Göteborg, Sweden
Sales Representative
AB Sappa
Jacob is a sales rep at AB Sappa, a company known for its amazing customer service. Learn how he lives the brand.
Additional resources
Garner, United States
Turkey Talk-Line Supervisor
Butterball
Andrea saves holidays for countless would-be cooks. She keeps her cool when holiday tensions heat up.
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Oslo, Norway
Customer Service Manager
Ving
Helping others plan vacations is something Ingrid loves, except when policies get in the way of allowing people to travel freely.
Horgen, Switzerland
Team Supervisor
Swisscard
Marco doesn’t just work in CX, he lives it. As a team supervisor for Swisscard, Marco took matters into his own hands to solve a customer problem.
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Pretoria, South Africa
Contact Center Advisor
Harambee Youth Employment Accelerator
Thapelo is a contact center advisor and with a single phone call he changed the life for one fortunate person.
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Adelaide, Australia
Customer Contact Specialist
MyBudget
On the last business day before Christmas, Nicole Martin answered a call from a frantic customer. It was up to her to save Christmas for the family.
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Toronto, Canada
Responder
Crisis Services Canada
Kate is a responder and provides support for individuals in distress, crisis or those who may be experiencing suicidal thoughts.
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São Paulo, Brazil
Contact Center Advisor
Bradesco Next
Caique Augusto da Mata answers many chat sessions during his day at Bradesco Next bank. But in only one did he rescue a client’s romance.
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Tell us a story how a customer service representative went above and beyond to provide amazing customer service. Entering is simple. Fill out the form and share your story or tell us about your colleague. Winners receive a $500 e-gift card. CX Heroes will be announced through the year and featured on the Genesys blog and Genesys.com.
We’ll be in touch if you’re one of our winners.
Make sure to share this promotion with your friends and coworkers who are customer service agents.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
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