Genesys vs. Cisco

Analysts and users agree: Genesys Cloud is a leading contact centre platform.

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Real customers, real results

Genesys enables organisations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly.

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50%

reduction in TCO

88%

improvement in service levels

108%

improvement in call answer rate in first two week

100%

availability with complete confidentiality

Analysts and users agree — Genesys is a leader

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Gartner^® Magic Quadrant™ for 2024 Contact Centre as a Service

Genesys named a Leader in Contact Centre as a Service solutions

The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025 report

Genesys named a Leader by Forrester in CCaaS

Don’t be limited by Cisco call manager

Genesys delivers self-service solutions, agent-assisted engagement and workforce engagement management — all from one platform.

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“… Genesys Cloud is kicking Cisco’s teeth in when it comes to product comparison for cloud-based clientele. The ease of use and capabilities are far beyond the standard Cisco use case — and attractive on price as well.”

James Riley
Services Team Lead – UC Architect
Dimension Data

“Earlier we were using Cisco UCCE; it was complex to upgrade, scale up and scale down this on-prem infra. Now we moved to this cloud-based solution. Genesys Cloud CX allows us to scale up or down, as needed, without the need for costly hardware upgrades or additional IT staff.”

Kiran C.
Sr. Techno Lead – UCC (Migration and Deployment)
Enterprise company