The Future is Arriving:
Powered by AWS, get ready to accelerate to Agentic Orchestration
Secure, scalable experiences that will support customer compliance with PDPA and other regional obligations
Experience seamless, personalised customer and employee interactions with unified CCaaS capabilities. Benefit from secure, in-country data hosting that enables customers to meet strict regulatory requirements, and drive digital transformation across financial services, healthcare, telecom, and government sectors.
By storing sensitive customer data, we will help ensure trust, optimal performance, and peace of mind.
Deliver seamless experiences with low-latency services and resilient architecture, supporting local digital growth.
Our platform’s global reach and local presence enable secure, continuous operations to build brand trust wherever you operate, both within and beyond the Singapore region.
Empower customers with data residency preferences to store data locally.
Leverage a native API-first, open cloud environment to ensure the agility, scalability, and innovation essential for success.
Genesys Cloud CX delivers a continuous product innovation cycle every week — over 500 new features in 2026, including over 150 AI features.
A modern, cloud native solution, Genesys Cloud CX delivers scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data platform for multi-stage data lifecycle management.
Genesys makes it possible to deliver unique, personalised experiences your customers will love. You can scale to keep pace with both customer preferences and business demands. Here’s why the Genesys Cloud platform gets the job done better than other platforms.
Artificial intelligence is native and infused throughout the Genesys Cloud platform, which means it supports smarter and faster problem solving at all levels.
No more switching browser tabs and platform windows – Genesys Cloud combines customer engagement, workforce engagement and journey management in one.
Genesys Cloud includes strong encryption and security protocols, providing safety standards and authentication you can trust.
Request a demo to see how the new Core Region will deliver the speed and security you need for Agentic AI Orchestration.
Discover how your company can leverage this local, compliant infrastructure to drive customer loyalty and operational efficiency across the entire customer journey.
We’ll contact you directly to set up a date and time that works with your schedule.
The full suite of Genesys Cloud CX services are deployed in “core regions.” A customer organisation’s home region is provisioned out of a core region. Each core region is associated with an AWS region. Customers select a default core region, often based on their organisation’s primary location, compliance requirements or proximity to employees and customers. User access is then routed to the URL that corresponds to that organisation’s home region.
A subset of Genesys Cloud CX services—primarily media tier services—are deployed in a satellite region. Satellite regions help to enhance quality and performance by keeping real-time media paths as local as possible. They can also help organisations with regulatory compliance—such as storing recordings within the local region.
Core and satellite regions reside in AWS Regions and span multiple AWS Availability Zones to provide maximum resiliency. Media processing services for voice and video — the “media tier” — can be deployed in either a core region or a satellite region. However, only core regions contain the full suite of Genesys Cloud CX services. So, while core regions can perform all the functions of a satellite region, the reverse does not hold true. Global Media Fabric enables multinational customers to serve their global customers more efficiently by utilising both core and satellite regions.
Genesys is committed to helping protect personal data privacy through strict data practices, built-in product controls, and transparent policies. Genesys Cloud privacy controls let customers configure data collection, retention, access, and use to align with their requirements. Genesys Cloud also maintains independent certifications and attestations, including ISO/IEC 27701, ISO/IEC 27018, and supports customer compliance with global privacy laws such as GDPR, LGPD, and CCPA.
At Genesys, we lead with value to help organisations unlock growth and operational resilience. With agentic AI at its core, Genesys Cloud is a complete experience orchestration platform that is open, unified and intelligent. It is built to scale with businesses across industries and geographies by helping them drive value, such as increased customer loyalty, employee productivity and operational efficiency.
A Leader in AI and Orchestration – the real-time, agentic AI orchestration layer for the enterprise that moves beyond automation
Complete Experience Platform – open, unified, intelligent connecting people, data and AI with ownership of the real-time conversation data and intent
AI purpose-built for experience – Tuned and trained for real business outcomes. Transparent, governed, and outcome-driven
Proven Partner for Experience Innovation – Decades of CX expertise with the world’s top enterprises
We design AI at Genesys with accountability as its core. Our commitment to AI transparency and governance is a foundational principle. Every product we build reflects that promise. We embed guardrails, clarity and control directly into the architecture, so businesses don’t have to bolt on compliance later.
Our products, for example AI Guides, provide boundaries that agentic AI must follow when creating, deploying, maintaining and scaling virtual agents in Genesys Cloud. The built-in guardrails help organisations to deploy more autonomous virtual agents and include automatic blocks for common risks like prompt injections and pre-set options for handling inappropriate language or tone. They define and set clear boundaries to control what AI can and cannot say or do. They also allow users to test AI behaviour in a safe environment before deployment.
AI Guides can be combined with deterministic methods of building AI making them adaptable for any industry. For example, a bank could use a Guide to help customers choose the right loan, while relying on deterministic logic to deliver legally required disclaimers word-for-word. This hybrid approach help ensure strict compliance where it’s needed and allows for flexibility where possible.
