No cloud usage fees. Free training. Live in weeks.*
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1,300+
7-time
33%
*Terms and conditions apply. Incentive levels are determined based on existing system environment. Contact your Genesys representative or partner to learn more about eligibility and requirements.
Genesys will reduce your risk, simplify your tech stack and provide security and resiliency to handle whatever comes next.
Your preferred cloud
Choose the cloud deployment model to meet your unique needs with a proven platform. Genesys is the industry–leading CX solution, built with the future in mind. Customers and analysts agree.
Do more with less
The industry’s most powerful all-in-one platform. Everything you need, all in one place – voice, digital, AI, workforce engagement, UCC and more – built to work together.
Risk-free migration approach
A customer-focused model created from over 3,300 migrations. With custom tools to ensure a smooth, successful, and speedy migration without disruption to your business.
See how other Avaya customers migrated seamlessly to the cloud and are paving a new path forward with Genesys.
…Our previous self-hosted Avaya phone system was clunky and unreliable, especially when our agents went full-time remote. We wanted to jump to the [leading] edge of Call Centre solutions, and Genesys stood out from the competition.
— Vice President in Information Technology, Non-profit Organisation Management Company
Genesys is by far the most comprehensive “customer experience” solution being offered in the market place today. Avaya has fallen far behind from a R&D perspective… Genesys incorporates all of their solutions, features, and functionality… there is no other solution that I would bet my future on.
— Grayton E. K., National Solutions Consultant
When looking to replace our aging Avaya system, we looked at various different solutions but a cloud-based one was a must. From the three we evaluated, Genesys Cloud was chosen over the other two as it was an all-in-one solution…
— Information Technology Technician, Information Technology & Services Company
Genesys Cloud – the next big step. Genesys Cloud brings a lot of good and handy features… Compared to Avaya, it’s lightyears away.
— Enterprise User, Information Technology and Services
Prior to Genesys, we were using Avaya PBX to deliver calls. Routing was the most basic in nature and service was lacking. We did not have real-time reporting, scheduling, nor the ability to forecast staff and workload. As our contact centre expanded and the need to improve service and customer experience, we looked to Genesys to help us drive efficiencies and productivity across our support organisation.
— Team Lead, Customer Service Computer Software Company
Failing your customers is not an option. Let’s talk about how Genesys will help you succeed. Replace your Avaya platform with the endlessly adaptable Genesys cloud solution.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
