Achieve new heights with Genesys

After a record-breaking year, there is no better time to join the Genesys Partner Program

In these times of uncertainty businesses need to be in agile mode. With remote capabilities and unexpected surges in customer enquiries, organisations need the right technology to serve their customers, not just to meet primary needs but to go further and deliver services with empathy.

As an established business in the contact centre market, partners have been turning to Genesys for our resilient critical cloud solutions and digital transformation capabilities. In the first six months of this financial year alone we have replaced Cisco and Avaya systems at a rate of more than 3 per day.

Genesys is named a Leader in the August Gartner 2021 Magic Quadrant for Contact Centre as a Service and positioned highest for ability to execute. Partnering with us gives you access to pioneering customer experience technology, designed to meet and exceed the needs of your customers, and create your own differentiating solutions.

“With our record-setting year of business growth with Genesys Cloud CX, we’re set to Race to New Heights with our Partners. There is no better time to join the Genesys Partner Program.”

Bas Diepen, VP Alliances & Channels

The rise of Cloud Contact Centre has been remarkable but what comes next for the channel?

Want to learn more? As a reseller, systems integrator or independent consultant you need sustained growth and a forward-thinking partner that enables you to build out a 5-year business plan. That partner is Genesys. Watch this webinar from February 2022 to find out how we can grow together.

Achieve new heights with Genesys 

The most successful partners surround themselves with the best technology and teamsExecuting well doesn’t mean you can do it aloneGenesys require innovative, market leading, world–class partners like yourself to work together to improve each other’s ability to deliver greater value, at scale and drive joint customer success. 

 Join the Genesys Ascend Partner Program, to gain access to competitive programs to displace competition, migration to the cloud methologies, tools, training and sales/ marketing support in building your business 

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Genesys isn’t a one-off deal – Present a compelling story for today and tomorrow.  

We partner with industry leaders like Microsoft, Google Cloud, AWS, Adobe and Zoom Video Communications. We can consume and share data with these vendors using cloud technology and artificial intelligence to deliver hyper-personalised experiences for customers. 

 So, whether you are simply looking to plug a gap in your current portfolio. Or to move away from on-premise and get into the booming cloud contact centre market.   

Either way Genesys enables you to present a compelling roadmap for today and tomorrow. Providing a platform to pitch new ideas and propositions. Growing order values and driving repeat business.  

Genesys named a leader in Gartner 2021 Magic Quadrant for CCaaS

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From our partners

We share with Genesys a passion to help customers realise the full power of their cloud investments and achieve business objectives sooner. Whether that’s by developing financially sound cloud roadmaps, simplifying adoption, or employee and customer experience innovation.

Julian Barrow, Sales Director, Foehn

Race to New Heights routes for success

Genesys has a vast Partner team to support you in all areas of success

  Channel First

With our extensive partner enablement programme, we’ll help you at all stages of the sales cycle; from training, competitive displacement programs, pricing and bid support to arranging demos and ongoing opportunity management. Plus Partner Success leads.

  Innovation

Genesys Cloud CX open APIs offers endless integrations, smart AppFoundry partner apps and plug-ins, embedded workforce management, AI and automation capabilities. We’ll help you and your customers to develop that roadmap.

assurance  Marketing and Customer Success

Our multi-lingual Partner Marketing Central platform, supported by generous joint funding (MDF), will increase success from digital campaigns, events, ads and more. We’ll also put you in touch with proven agencies to make your content stand out.

One solution. Multiple uses.

Genesys opens the door to discuss omnichannel, digital, disaster recovery and more. Presenting even more potential projects.

As well as accelerating digital strategy and reducing the effort and time it takes to add channels, features and agents, Genesys offers customers a ready-made business continuity solution.  

When coronavirus hit the business world, among the most important lessons learnt was the limitations of on-premise infrastructure and how it stopped contact centres addressing their #1 challenge; rapidly switching to home working to protect staff and revenues.  

Customers using Genesys found that transition easier and were in better shape to adapt to huge call spikes and new home working practices. Like tracking performance and managing from a distance. Or keeping home-based agents motivated and engaged.    

Make the right choice by selecting the right top vendors, compare them side-by-side — and know you’re choosing the right partner for your eco system.

Achieve new heights with Genesys

There’s never been a better time to sign up. So, what are you waiting for? Fill in the form and let’s race to new heights together — delighting customers with the very best in Experience-as-a-Service.

Join the Genesys Partner Program

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