In these times of uncertainty businesses need to be in agile mode. With remote capabilities and unexpected surges in customer enquiries, organisations need the right technology to serve their customers, not just to meet primary needs but to go further and deliver services with empathy.
As an established business in the contact centre market, partners have been turning to Genesys for our resilient critical cloud solutions and digital transformation capabilities. In the first six months of this financial year alone we have replaced Cisco and Avaya systems at a rate of more than 3 per day.
Genesys is named a Leader in the August Gartner 2021 Magic Quadrant for Contact Centre as a Service and positioned highest for ability to execute. Partnering with us gives you access to pioneering customer experience technology, designed to meet and exceed the needs of your customers, and create your own differentiating solutions.
“With our record-setting year of business growth with Genesys Cloud, we’re set to Race to New Heights with our Partners. There is no better time to join the Genesys Partner Program.”
Bas Diepen, VP Alliances & Channels
Want to learn more? As a reseller, systems integrator or independent consultant you need sustained growth and a forward-thinking partner that enables you to build out a 5-year business plan. That partner is Genesys. Watch this webinar from February 2022 to find out how we can grow together.
The most successful partners surround themselves with the best technology and teams. Executing well doesn’t mean you can do it alone. Genesys require innovative, market leading, world–class partners like yourself to work together to improve each other’s ability to deliver greater value, at scale and drive joint customer success.
Join the Genesys Ascend Partner Program, to gain access to competitive programs to displace competition, migration to the cloud methologies, tools, training and sales/ marketing support in building your business.
We partner with industry leaders like Microsoft, Google Cloud, AWS, Adobe and Zoom Video Communications. We can consume and share data with these vendors using cloud technology and artificial intelligence to deliver hyper-personalised experiences for customers.
So, whether you are simply looking to plug a gap in your current portfolio. Or to move away from on-premise and get into the booming cloud contact centre market.
Either way Genesys enables you to present a compelling roadmap for today and tomorrow. Providing a platform to pitch new ideas and propositions. Growing order values and driving repeat business.
Channel FirstWith our extensive partner enablement programme, we’ll help you at all stages of the sales cycle; from training, competitive displacement programs, pricing and bid support to arranging demos and ongoing opportunity management. Plus Partner Success leads.
InnovationGenesys Cloud open APIs offers endless integrations, smart AppFoundry partner apps and plug-ins, embedded workforce management, AI and automation capabilities. We’ll help you and your customers to develop that roadmap.
Marketing and Customer SuccessOur multi-lingual Partner Marketing Central platform, supported by generous joint funding (MDF), will increase success from digital campaigns, events, ads and more. We’ll also put you in touch with proven agencies to make your content stand out.
Genesys opens the door to discuss omnichannel, digital, disaster recovery and more. Presenting even more potential projects.
As well as accelerating digital strategy and reducing the effort and time it takes to add channels, features and agents, Genesys offers customers a ready-made business continuity solution.
When coronavirus hit the business world, among the most important lessons learnt was the limitations of on-premise infrastructure and how it stopped contact centres addressing their #1 challenge; rapidly switching to home working to protect staff and revenues.
Customers using Genesys found that transition easier and were in better shape to adapt to huge call spikes and new home working practices. Like tracking performance and managing from a distance. Or keeping home-based agents motivated and engaged.
Make the right choice by selecting the right top vendors, compare them side-by-side — and know you’re choosing the right partner for your eco system.
There’s never been a better time to sign up. So, what are you waiting for? Fill in the form and let’s race to new heights together — delighting customers with the very best in Experience-as-a-Service.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
