Trust Fuels Innovation. Secure Your Possibilities
Sovereign infrastructure for AI-powered experience orchestration.
Sovereign infrastructure for AI-powered experience orchestration.
TRUST and COMPLIANCE AT THE CORE
Regulation and compliance used to slow down your CX and experience orchestration aspirations. But change is coming.
Genesys Cloud™ European Sovereign region is expected to launch mid-2026, allowing organisations, particularly in public sector and highly regulated industries, to innovate with confidence.
Available on the AWS European Sovereign Cloud, it helps organisations meet their strict European sovereignty, security, and operational requirements. Meaning you can deliver new innovations for your next customer journey, your next digital experience, and your next market.
Genesys to Offer Experience Orchestration Services on AWS European Sovereign Cloud
Genesys Cloud availability on AWS European Sovereign Cloud will offer organisations greater choice to innovate with AI while meeting strict sovereignty and regulatory requirements
The new sovereign region will be in Brandenburg, Germany, alongside five existing Genesys Cloud commercial regions in Europe (Frankfurt, Ireland, London, Zürich and Paris). This will give organisations freedom to choose the right level of sovereignty and control to meet their regulatory and risk requirements.
Adding to the protections of Genesys Cloud commercial regions, the European Sovereign region will help organisations meet heightened data residency and operational governance requirements.
Here are five core benefits it is designed to deliver:
Keep customer data in the EU:
Customer data will be processed and stored within the EU to support data residency and sovereignty requirements.
Get sovereignty without compromise:
Drive value and efficiency across the entire customer experience journey with access to a comprehensive set of Genesys Cloud capabilities, not a feature-limited sovereign subset.
Operate under EU governance:
Genesys Cloud European Sovereign region services will be governed, contracted and delivered within the EU, under EU legal frameworks, supported by EU-based personnel.
Scale AI responsibly:
Genesys AI is purpose-built, trained on billions of customer actions and built from the ground up to understand intent, context and emotion.
Deploy with confidence:
Genesys Cloud European Sovereign region will run on the AWS European Sovereign Cloud
Hear from the Genesys leadership team about the objectives and solutions that Genesys Cloud™ European Sovereign region will bring to organisations this year.
ORCHESTRATE WITH INTENTION
Thriving in the experience economy requires more than powerful tools—it demands a thoughtful, compliant approach. The Genesys Cloud™ European Sovereign region, paired with the Levels of Experience orchestration framework, helps you assess where you are and chart a secure path forward.
As data protection and compliance become more critical than ever, organisations are asking the right questions. This FAQ offers quick, clear answers about Sovereign Cloud
A sovereign cloud is infrastructure designed to meet specific data residency, operational autonomy, and regulatory requirements. It ensures that data stays within a defined jurisdiction, is managed by personnel subject to local laws, and operates independently from infrastructure in other regions. For European organisations, this typically means data remains in the EU, with operations controlled by EU residents under EU law.
Commercial cloud regions offer data residency and strong security controls, and meet the needs of most organisations. Sovereign cloud regions go further. They provide additional assurances around jurisdiction, operational independence, and platform governance. In a sovereign region, the entire stack – infrastructure, platform, and application services are governed, contracted, and delivered within the EU, under EU legal frameworks, supported by EU-based teams.
Sovereign cloud is designed for organisations in public sector and highly regulated industries where standard commercial regions may not meet specific legal or compliance requirements. If your organisation handles sensitive citizen or customer data and faces strict regulatory constraints on where that data can reside and who can access it, sovereign cloud provides the additional controls you need.
No. Genesys Cloud European Sovereign region is built to deliver the full range of capabilities available in our commercial regions: AI-powered experience orchestration, automation, analytics, and omnichannel engagement. The goal is to ensure organisations can innovate without compromise while addressing their sovereignty requirements.
Genesys Cloud European Sovereign region is built on the AWS European Sovereign Cloud, combining hyperscaler depth and capability with full-stack sovereignty. Unlike some local providers that meet sovereignty criteria but offer limited functionality, this approach delivers the innovation power of cloud within a sovereign framework. Genesys will be among the first CX vendors to launch on the AWS European Sovereign Cloud.
Genesys Cloud is designed with responsible AI principles built in. That means transparency in how models work, human oversight where it matters, and alignment with frameworks like the EU AI Act and ISO/IEC 42001. For regulated industries, this means AI-powered customer experiences that meet compliance requirements from day one, without additional governance burden on internal teams.
No. There’s no universal definition: requirements vary by country, industry, and organisation. That’s why Genesys takes a consultative approach, working with each customer to understand their specific needs and identify the right deployment option, whether that’s a commercial region or sovereign region.
EXPLORE THE EUROPEAN SOVEREIGN REGION
Sovereignty isn’t one-size-fits-all. Talk to our experts about your specific requirements, and how Genesys Cloud European Sovereign region can help.
