Call centre software as it should be
Create exceptional customer relationships and fuel future growth with our people-obsessed contact centre software.
Create exceptional customer relationships and fuel future growth with our people-obsessed contact centre software.
Existing Genesys customer? Get support here.
Need a private cloud solution? Get to know Genesys Engage.
Make it easy for people to contact your business—when they want and on the channel they prefer.
Contact centre, workforce optimisation and business communications — all in a single application.
Drive better customer experiences while making your business more profitable, versatile and scalable.
Connect business-critical systems and add new tools and functionality to meet your call centre needs.
Capture, qualify, engage and convert leads faster and more effectively with the power of machine learning.
From chatbots and voicebots to third-party integrations—easily design, configure and manage applications with an intuitive web-based drag-and-drop interface.
Reduce attrition, improve employee skills and knowledge and drive better performance while remaining compliant.
Collect and analyse contextual journey data across all interactions for real-time insights; predict and plan for the future more successfully.
“Moving to a cloud-based solution offered obvious benefits such as better scalability, mobility and resilience.”
Kamil Jagodziński, Chief Customer Officer, Kiwi.com
“I think our biggest achievement really has been improving the workflow for the agents. We’ve brought email, webchat and voice all together into one system.”
Brian Kearney, Digital Systems Project Manager, Brighton & Hove Albion Football Club
“At the moment, enabling people to trade and bid for shifts, topping up their pay and fitting work around family stuff is incredibly important.”
Majella Flynn, Operations Manager, Field Management Ireland
“We issued staff with headsets and laptops and went to remote working in one day. Now, customers have more ways to get in touch and we have much better visibility and control over metrics to steer the business.”
Per Claeson, Owner and Co-Founder, Dental Axess
“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”
Dar Andrews, Director of Service Delivery & Engineering, PayPal
“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”
Ian Roberts, Operations Leader, Quicken Customer Care
“As mobile banking channels get busier, we’re moving from telephony-based responses to digital self-service and, with Genesys, we can accurately reconfigure our resources to match changing demand.”
Martin Kedback, Head of Business Development and Support, Swedbank
Empower your agents, boost revenue, and minimise cost with our customer-focused contact centre software.
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
