To be a leader, you need to work with a leader. See why analysts and users agree – Genesys provides a leading contact center platform.
Choose the most powerful cloud contact center software
Analyst Reports
Frost Radar™: North American Enterprise Cloud Contact Center Market, 2021
Gartner MQ for Contact Center as a Service, 2022
Omdia names Genesys a leader in the cloud contact center market for 2020-2021
Genesys named a leader in the Fall 2020 G2 Grid® Report for Contact Center Operations
ANALYST REPORTS
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Critical Capabilities for Contact Center as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
IDC MarketScape: Worldwide General Purpose Conversational Artificial Intelligence Platforms 2025 Vendor Assessment
Genesys named a general purpose conversational AI Leader by IDC MarketScape
The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
Now we are able to provide a consistent customer experience across all channels – we are able to weave together these interactions. For us, Genesys is like a single pane of glass.
— Gautam Roy, Vice President, Infrastructure, IT Operations, Waste Management
Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.
— Dar Andrews, Director of Service Delivery & Engineering, PayPal
In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.
— Ian Roberts, Operations Leader, Quicken Customer Care
Get the whole story: Analyst reports and user reviews all in one bundle. Download the report bundle and get analyst reports from Gartner and Omdia. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys platform.
