The Genesys Cloud platform for mid-size call centers (all sizes, really), offers a feature-rich experience that gives your business partners all the functionality they want without causing headaches for you and your busy team. To put it simply, IT managers love Genesys Cloud software because it’s just so simple.
Use a single customer experience platform that integrates with CRM systems, agent desktop applications, workforce optimization (WFO), other PBXs or carriers, and case management systems.
A simple and intuitive administration interface makes it easy to set up and control synchronization rules.
Build on the platform and customize according to your needs using a full suite of Public REST APIs and SDKs.
One-click installation integrations, including dozens of single sign-on and CRM options.
The Genesys Cloud platform is an all-in-one solution that can be used as a standalone application, enhanced with pre-built integrations, or customized leveraging open APIs.
The AppFoundry marketplace offers over 200 packaged integrations — some with free trials and instant deployment.
Use Genesys as your carrier, keep your own preferred local or cloud carrier or PBX system—or choose a new one. Genesys Cloud is completely interoperable.
Go all-in with cloud, or ease in. Equip employees with browser-based softphones, while continuing to leverage physical phone investments in offices that rely on them.
“The open APIs are a big advantage, especially when integrating AppFoundry and Github applications. Now, our software developers quickly get to all the data they need and more.”
Carl-Petter Udvang, Product Manager
Lowell Norway
“The migration was quick and painless. Now, we make system changes ourselves and no longer rely on IT or external providers. We can measure so much more, and our managers have real-time data at their fingertips.”
Mariama Guiro, Head of Project Customer Service
L’olivier – assurance auto
Agents who use Salesforce as their primary desktop can easily combine the Genesys Cloud platform into their current solutions. The Genesys Cloud for Salesforce integration embeds Genesys Cloud call controls directly in the Salesforce user interface. So, agents can stick to the interface they’re used to while handling inbound customer conversations on any channel—phone, chat, email, text.
Regardless of whether agents work from the Salesforce interface, or from the Genesys Cloud agent desktop, packaged data actions let you easily pull any piece of data from your CRM system and use it with Genesys Cloud to create powerful routing, dynamic scripts, screen pops and automated logging.
