Communicate in real-time with Live Chat software

Empower agents to engage and convert more visitors with Genesys DX live chat software

Create a differentiated user experience

Enhance interactions and increase customer satisfaction with seamless omnichannel engagements over website, email, SMS, video and social media

Customized chat tools

Customize the look of the live chat widget and buttons, as well as the configuration of proactive chat rules and the Agent Workspace

Video

Turn any live chat into a video session for visual demonstrations or consultations. Configure it the way you want with proactive rules-based invitations, an adjustable video chat window, and one or two-way audio and video controls

Mobile

Genesys DX dynamically renders your live chat tool’s interface based on the device’s screen

Surveys

Collect contact information from the visitor before a chat begins, keep them posted on time expectations while they’re waiting in queue, gauge their satisfaction after the live chat session and more

Visitor monitor and behavior analytics

Follow along as website visitors move from page to page. Capture critical information including if they’ve been onsite before, how they arrived (such as search engine keywords used), geographic information and more

Agent workspaces

The modern, intuitive UI of our live chat software was specifically designed to make support team members on chat more efficient and effective. It’s entirely web-based for ease of use and universal access and includes helpful shortcuts to help customer support teams work faster

Experience the future of digital engagement

Take the first step in boosting your support teams efficiency and effectiveness. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time