CUSTOMERS ARE ONLINE 24/7. NOW YOU ARE, TOO.

Text. Bots. Live chat. Anytime. Meet Genesys DX.

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Meet the future of digital customer engagement

Your customers are digital natives. Speak their language.
Put the industry’s most tightly integrated live agent and chatbot digital customer engagement solution to work for you.

 

Web messaging

Let customers engage 24/7 at their own pace. Asynchronous messaging creates meaningful conversations.

Chatbots and voicebots

Provide better self-service support. With natural language understanding, bots can grasp customer intent.

Rich media across channels

Create rich omnichannel experiences. Increase engagement with images, videos and other dynamic media.

Bring human intuition to all digital interactions

Personalize experiences at scale with a 360-degree view of all customer touchpoints and AI-powered insights. ​You stay a step ahead, taking action in real time to address customers’ needs and guide them towards resolution. Position your business to win with customer experiences that feel fluid, tailored and efficient.

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Support always-on engagement

Engage 24/7 on the channels customers prefer, including chatbots, web messaging,  live chat, email, SMS, Facebook Messenger, Instagram and more. With Genesys DX, you can always be available across all channels through one integrated system. Make it easy for your customers to find answers on their own and for your team to step in when help is needed.

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See Genesys DX in action

The next frontier in digital customer engagement is here. Take the first step in bringing the best of AI chatbots and human support together. Book your demo today.

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