Today’s digital-savvy customer expects answers at the click of a button. Use more intelligent customer service technology like our AI chatbots and virtual agents and make every customer interaction incredibly personal.
AI chatbots support and empower agents with valuable information during live customer interactions.
The AI chatbot software in Genesys is built with the intelligence to master context and content across conversations, so the customer feels heard and understood.
Omnichannel intelligent virtual assistants offer personalized self-service to customers through voice or text in a natural, human-like way.
Genesys proactive AI chatbots are designed to be autonomous, and intelligent enough to communicate in your customer’s native language.
Unlike other solutions, Genesys chatbot software is accessible and actionable, making it easy to deploy and manage.
While other customer service chatbot software limits users to predefined scripts, Genesys delivers personalized, dynamic customer conversations.
Start with one engagement channel or eight. Genesys won’t break a sweat supporting your customers, no matter how many ways they want to interact.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
