Tony Graczyk, Asst Director of Engagement Center WFM at Principal will share about Principal’s migration to Genesys Cloud from an aging legacy platform, and how the technology enabled true skills-based routing and an omnichannel vision they weren’t able to support with the previous solution.

As one of our larger Genesys Cloud customers, Principal can share insights about scaling, implementation best practices, and adjusting to a WFH environment. Bring your questions!”