07/30/2020 12:00 pm

Customer Reference Forums

Name: Customer Reference Forums
Start: 2020-07-30T12:00:00
End: 2020-07-30

Hear customer stories directly from our customers in this new series

Take the opportunity to ask questions, however big or small the topic may be. These sessions are designed to be hands on and informative.

Customer Reference Forums

I would like someone to reach out to me

Please use this Zoom link to join the customer forum with Principal

https://genesys.zoom.us/webinar/register/WN_aQuRkpznSzq-CncrZT0T3g

Genesys Cloud Reference Forum with Principal

Please join us to hear from Tony Graczyk, Asst Director of Engagement Center WFM at Principal

Tony Graczyk, Asst Director of Engagement Center WFM at Principal will share about Principal’s migration to Genesys Cloud from an aging legacy platform, and how the technology enabled true skills-based routing and an omnichannel vision they weren’t able to support with the previous solution.

As one of our larger Genesys Cloud customers, Principal can share insights about scaling, implementation best practices, and adjusting to a WFH environment. Bring your questions!”

Speakers

Tony Graczyk

Asst Director of Engagement Center WFM at Principal

With more than 15 years working in workforce planning operations, Tony has continually pushes himself and his team towards the leading edge of identification and implementation of best practices for their planning processes and for agents in their centers

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.