07/30/2020 12:00 pm

Customer Reference Forums

Name: Customer Reference Forums
Start: 07/30/2020
End: 07/30/2020

Hear customer stories directly from our customers in this new series

Take the opportunity to ask questions, however big or small the topic may be. These sessions are designed to be hands on and informative.

Customer Reference Forums

I'd like someone to reach out to me

Please use this Zoom link to join the customer forum with Principal

https://genesys.zoom.us/webinar/register/WN_aQuRkpznSzq-CncrZT0T3g

Genesys Cloud CX Reference Forum with Principal

Please join us to hear from Tony Graczyk, Asst Director of Engagement Center WFM at Principal

Tony Graczyk, Asst Director of Engagement Center WFM at Principal will share about Principal’s migration to Genesys Cloud CX from an aging legacy platform, and how the technology enabled true skills-based routing and an omnichannel vision they weren’t able to support with the previous solution.

As one of our larger Genesys Cloud CX customers, Principal can share insights about scaling, implementation best practices, and adjusting to a WFH environment. Bring your questions!”

Speakers

Tony Graczyk

Asst Director of Engagement Center WFM at Principal

With more than 15 years working in workforce planning operations, Tony has continually pushes himself and his team towards the leading edge of identification and implementation of best practices for their planning processes and for agents in their centers

+1.888.436.3797

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.