07/30/2020 12:00 pm

Customer Reference Forums

Name: Customer Reference Forums
Start: 2020-07-30T12:00:00
End: 2020-07-30

Hear customer stories directly from our customers in this new series

Take the opportunity to ask questions, however big or small the topic may be. These sessions are designed to be hands on and informative.

Customer Reference Forums

Work Email*

First Name*

Last Name*

Telephone*

Job Level*

Job Function*

Company Name*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Please use this Zoom link to join the customer forum with Principal

https://genesys.zoom.us/webinar/register/WN_aQuRkpznSzq-CncrZT0T3g

Genesys Cloud Reference Forum with Principal

Please join us to hear from Tony Graczyk, Asst Director of Engagement Center WFM at Principal

Tony Graczyk, Asst Director of Engagement Center WFM at Principal will share about Principal’s migration to Genesys Cloud from an aging legacy platform, and how the technology enabled true skills-based routing and an omnichannel vision they weren’t able to support with the previous solution.

As one of our larger Genesys Cloud customers, Principal can share insights about scaling, implementation best practices, and adjusting to a WFH environment. Bring your questions!”

Speakers

Tony Graczyk

Asst Director of Engagement Center WFM at Principal

With more than 15 years working in workforce planning operations, Tony has continually pushes himself and his team towards the leading edge of identification and implementation of best practices for their planning processes and for agents in their centers