Customer Reference Forums

Name: Customer Reference Forums
Start: 07/30/2020
End: 07/30/2020

07/30/2020 12:00 pm

Hear customer stories directly from our customers in this new series

Take the opportunity to ask questions, however big or small the topic may be. These sessions are designed to be hands on and informative.

Customer Reference Forums

I'd like someone to reach out to me

Please use this Zoom link to join the customer forum with Principal

https://genesys.zoom.us/webinar/register/WN_aQuRkpznSzq-CncrZT0T3g

Genesys Cloud Reference Forum with Principal

Please join us to hear from Tony Graczyk, Asst Director of Engagement Center WFM at Principal

Tony Graczyk, Asst Director of Engagement Center WFM at Principal will share about Principal’s migration to Genesys Cloud from an aging legacy platform, and how the technology enabled true skills-based routing and an omnichannel vision they weren’t able to support with the previous solution.

As one of our larger Genesys Cloud customers, Principal can share insights about scaling, implementation best practices, and adjusting to a WFH environment. Bring your questions!”

Speakers

Tony Graczyk

Asst Director of Engagement Center WFM at Principal

With more than 15 years working in workforce planning operations, Tony has continually pushes himself and his team towards the leading edge of identification and implementation of best practices for their planning processes and for agents in their centers

+1.888.436.3797

About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.