Create exceptional customer relationships and fuel future growth with our people-obsessed contact centre software.
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Organisations of all types can quickly and
easily deliver seamless omnichannel customer
journeys and build lasting relationships with Genesys Cloud CX.
With our agile Genesys Cloud CX solution, it was pretty easy to add a COVID hotline and rapidly scale up as calls peaked from around 2,000 to 25,000 over a single weekend.
Sue Ferguson, Director of Contact Centres
Service NSW
The customisation flexibility and the capability to go beyond the vendor and client relationship is something that’s very important for us as a business, and we found that in Genesys.
Rudy Dalimunthe, Senior Vice President of Customer Excellence
Tokopedia
Genesys Cloud CX has allowed us to empower more people to work from home. They simply use their remote PC to access Genesys Cloud CX and our CRM system.
Eri Hirayama, Medical Information Centre 1, Medical Communications
Astellas Pharma Inc.
We wanted a cloud platform that combined omnichannel routing, AI-powered analytics and a unified agent desktop for managing the D2C sales funnel, Genesys Cloud CX gave us all this and more.
Mateusz Jazdzewski, IT Peace of Mind Solutions Manager and Head of CX Product
Electrolux
With Genesys Cloud CX, we have a robust, flexible cloud platform with the best user and customer experience. We have all the tools and functionality we need to deliver the best possible service.
Adrián Lozano Cantú, Customer Service Manager
Heineken Mexico
With all the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more.
Naresh Shanker, CTO
Xerox
By introducing callbacks, it saved customers more than 2.9 million minutes in hold time within the first three months.
Emma Noble-Beasley, General Manager Contact Centre
Kiwibank
Genesys Cloud enabled us to provide the omnichannel experience that we wanted to give our customers. It’s a platform for innovation and design, which means I’m not beholden to our IT teams to help us develop. We have the ability to innovate on Genesys Cloud to continue to evolve CX.
Andrew Murrel, COO
Humm Group
Since the implementation, agent feedback has been very positive around the omnichannel experience we now offer. Together with the new Smart Agent Assist capability, the team is able to be more customer-centric in handling inquiries coming our way.
Justin Yu, Head of Planning & Business Improvement
Cathay Pacific
Empower your agents, boost revenue, and minimise cost with our customer-focused contact centre software.
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Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
