Get the all-in-one cloud-based call centre solution

Modernise your contact centre with a composable customer experience platform

Flexible, scalable platform with omnichannel capabilities for inbound and outbound service.

Get better agent productivity, increase customer satisfaction and improve reporting.

Lower your downtime, maintenance, hardware, training and licensing costs.

Genesys makes every day easier in your call centre

Genesys contact centre solutions deliver self-service and agent-assisted omnichannel engagements, and native workforce engagement management — all in one platform.

Public cloud hosting – Manage your call centre remotely with a fully cloud-hosted solution that can be accessed anytime, anywhere.
Security and resiliency – Genesys Cloud is built to handle rapid change and adheres to the strictest cloud security protocols no matter what your industry or location.
Grow gracefully – Turn on additional functionality without the complexity and get continuous innovation with no downtime.

With Genesys, it’s easy to turn on a wide range of capabilities

Use what you need, when you need it – it’s all built in.

Voice essentials

Simplify and scale your telephony. VoIP and SIP trunking and IVR and ACD tools give you the power to handle phone calls.

Digital channels

Use the same ACD to route interactions from digital channels like live chat, email, messaging and social.

Self-service

With self-service options including voicebots and chatbots, your business can provide 24/7 support, without all the costs.

Workforce management

Quickly generate forecasts and schedules, monitor quality and adherence and engage and empower your employees.

Reporting and analytics

Dashboards with real-time data and historical reporting make it easy to understand your business and manage customer experiences across all channels.

Easy integrations

Easily deploy and administer out-of-the-box integrations for your CRM solution and other critical business tools.

Explore all you can do with Genesys Cloud CX

See what customers say about the easy to use contact centre solution

Genesys has a clear pricing, wide range of functionalities supported by a professional team and a large partner ecosystem. It is a reliable brand which is a great fit for a transformative digital start-up bank like ours.

— Eugene Plotitsa, COO, Tonik

We’ve been able to introduce more intelligent routing, which we couldn’t do before, so different clients have different service levels. That’s lowered our churn rate considerably.

— David Bohn, Director, MyBudget

We have to ensure our teams follow correct process and give the most accurate information and best advice every time. That’s a lot easier now we have intelligent routing, call recording and workforce planning in the same solution.

— Melissa Simpson, Chief Customer Officer, Feros Care

Create exceptional experiences with Genesys

You’ll see how our cloud call centre software makes it easy to deliver great customer service and sell more. Simplify your contact centre operations and the demands on IT, so you have more time to focus on what matters most.

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