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Let’s get chatty

Today you’re on a busy customer support team. Your customers can connect with you on any communication channel. It’s all built from the start to work together. Don’t worry — you’ll only receive the interactions that best match your skills and availability. First up: web chat.

Interaction panel

Hey! It looks like there’s a chat from a customer browsing your website. You can click to accept the chat and begin a conversation. 

The chat

Here we go. It looks like this customer interacted with your company’s chatbot before needing some help from a real person.

Predictive web engagement

Artificial intelligence works in the background to predict how close this customer is to meeting your company’s goals.

Customer journey

This customer’s journey on your site started with looking for shipping information — but he hasn’t completed a purchase. Let’s see how we can get him back on track.

Customer profile

Here you can see the full customer profile, displaying information straight from your company’s CRM system. You have all the context you need in one application.

Canned responses

Nail the answers to even tough questions with canned responses. Available on any channel, these responses boost speed and consistency. Customize them to fit your situation and style.

Take chat for a test drive

Now that you’ve got the basics down, take the next step! With Genesys Cloud Test Drive — our guided free trial — you can set up web chat yourself. Better conversations are just a couple clicks away.