Conducted by Nemertes research
Nemertes Research conducted an in-depth, global assessment of the business, technical and financial results experienced by 10 customers who adopted Genesys customer experience technology. The study, which was the culmination of over six months of interviews with business and IT leaders, validation of individual results, and an assessment of overall trends, shows:
Key insights behind which Genesys solutions and deployment models were chosen and why
Common trends across customer size, type, deployment model and industry
Effects on agent productivity, IT resource requirements and overall business agility
Individual business outcomes based on industry type, company size and geographic needs
Results gained since migrating to a Genesys solution
Through six months of extensive customer interviews and data analysis, Robin Gareiss, President and Founder of Nemertes Research, evaluated results from ten globally-dispersed companies that migrated to Genesys from another vendor, or moved from a Genesys on-premise solution to Genesys Cloud. In this webinar, Nemertes shares insights on which Genesys solutions each customer chose and why — as well as the business impact they saw after migrating.
The webinar also looks at trends across a variety of company sizes, industries, geographies and deployment models. This thorough, post-migration business value assessment is a must-see for anyone considering a CX upgrade.
