The Coca-Cola Business Services story

Companies of all sizes are undergoing customer experience transformations – including many of the world’s most iconic brands.

For Coca-Cola Business Services North America, this meant replacing outdated, legacy systems with a cloud-based, customer experience solution that could support their continued brand success and passion for putting their customers first.

This infographic highlights the global beverage company’s transformation, including their challenges, business case for migration, approach and successful business outcomes.

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Success started on day 1.

We consolidated to one solution that was in a cloud-based environment. We increased our response time to business requests. We maintained our service levels. And then from a customer standpoint, we increased our capabilities.

Nicole Thomas, AVP
Coca-Cola Business Services North America

Coca-Cola experienced immediate, impressive results from its customer experience transformation.

50%

reduction in TCO

>99%

availability

75%

of calls routed to the right team the first time

100%

of scheduled outbound calls completed every day

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Real-world lessons from legacy contact center migrations featuring Coca-Cola – Delivering on ‘brand promise’ through customer care innovation.

Learn more about the full customer experience transformation at Coca-Cola. View the on-demand webinar and hear from guest speaker Nicole Thomas, AVP, Service Solutions, Coca-Cola Business Services North America. You’ll gain insights that can help you understand what transformation could look like for your organization.

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