Empower your agents to connect, communicate, and collaborate with ease. Try the integration — risk free for 30 days.
Let your contact center agents leverage a presence-based search to find the best available support without leaving their desktop, and use a seamless consult / transfer capability to jointly resolve the customer query without delay.
Put a virtual team behind all agents and empower them to be more competent, productive, and agile. Resolve even complex customer queries by the first call and avoid repeated contacts to decrease your customer’s and agent’s efforts.
Deliver personalized and frictionless customer experiences by enabling your contact center agents to collaborate and communicate with subject matter experts across the entire company in real-time.
“Deploying Genesys Cloud has already made it simpler for our employees to work with students. The new integration with Microsoft Teams allows our student care teams to connect with one another and share knowledge so they can efficiently support our students’ needs.”
– Adam Davis, Director of Operations, Western Governors University
The Genesys Cloud Integration with Microsoft Teams gives your agents the ability to collaborate seamlessly with subject matter experts and quickly satisfy customer requests — without switching between platforms or applications.
