Driven by Experiences

Start the evening with a welcome reception, where you can meet your peers from Genesys and Caesars Entertainment Corporation. Enjoy curated drinks and appetizers in an exclusive setting, and seize the opportunity to expand your network and forge valuable connections.

The global rise of artificial intelligence has unlocked transformative opportunities within the experience economy. As AI reshapes how organizations market, deliver, and support products, it also redefines customer and talent attraction, driving loyalty through personalized experiences. In this new “Era of AI,” the key to unlocking AI’s potential lies in a comprehensive, cloud-native platform built for scale, empathy, and seamless orchestration. Join us as we emphasize how AI is revolutionizing customer and employee relationships, showcases cutting-edge innovations in AI-powered journey management, sentiment analysis, and workforce engagement.

As part of this exclusive VIP experience, you’ll enjoy a private lunch with top executives from Genesys and Caesars Entertainment Corporation. This intimate setting offers a unique opportunity to exchange insights, explore strategies, and discuss how we can help accelerate the future of your business.

Customer reference session featuring Mary Ann Dennis, SVP, and Jon Arnold, VP, of Teleservices at Caesars Entertainment Corporation.

Today, there are dozens of AI vendors all vying for your attention — it’s a challenge to separate the noise from the true expertise that will deliver the result your business is looking for. At this session, learn how Genesys builds AI differently, and what our “secret sauce” will mean to your customers and your business.