Choose a consistent Contact Center as a Service (CCaaS) Leader — Genesys named a Leader and ranked #1 in 3 out of 5 Critical Capabilities Use Cases.
Genesys is ranked #1 for the Use Cases High Volume Customer Call Center, Global Contact Center and Customer Engagement Center.
Big or small, simple or complex – We believe Genesys is a leader in execution and can deliver on your unique use case.
50% reduction
in TCO
97% first-response resolution
97% reduction in abandoned call rates
30% self-service
inquiries
100% remote implementation
Learn about different solution providers and see what the Genesys Cloud™ platform can do for you.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.
Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, 22 August 2022.
Gartner, Critical Capabilities for Contact Center as a Service, Steve Blood, Pri Rathnayake, Drew Kraus, 23 August 2022.
