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As the Senior Vice President of Customer Advocacy at Genesys, Janelle believes in the power of a great story and thrives in building diverse and high-performing teams. With a background in IT, Sales, Consulting, Product Management and Marketing, Janelle enjoys solving big business problems with wisdom and technology. She is was founding executive sponsor of Genesys Women in Technology and loves being a mom.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
