Level Up series

Featuring AI

Unlock three short videos to learn how AI integration can drive immediate results with faster response times, increased first-contact resolution and improved agent efficiency in real time

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Get step-by-step guidance on how to accelerate value and drive innovation with AI

Artificial intelligence (AI) has turned into a must-have technology for businesses — and realising it requires thoughtful strategy. During these lessons, Genesys experts will walk through how to start your AI transformation, scale AI tools to solve your business challenges and ways the technology can help your customers reach better resolutions faster.

In this course you’ll learn:

How Genesys Cloud AI tools drive value in the contact centre

In three short videos, you’ll learn how:

Virtual agents use advanced AI to handle complex customer needs with intelligent, human-like responses — far beyond the capabilities of traditional chatbots.
Agent Copilot delivers real-time guidance, surfaces knowledge and suggests next-best actions.
AI-driven analytics draw on insights, workforce forecasting and journey optimisations to support predictive routing and predictive engagement.

Learn from real-world AI examples

Hear how Genesys customers have:

Identified and routed over 80% of calls with AI.
– Coca-Cola Bottlers’ Sales and Services
Saved 50% in total cost of ownership.
– Coca-Cola Bottlers’ Sales and Services
Reduced average handle time by 50 seconds.
– Newcastle Greater Mutual Group
Reduced after-call work for agents and hold time by 30 seconds.
– Newcastle Greater Mutual Group