Simplify your customer support
and help desk

A cloud-based help desk that allows agents to handle inbound service requests

Support your team across email, voice and social

Whether you’re a global enterprise or a small business, get one platform to meet the needs of your entire team. Promote your products and services, increase productivity, streamline processes, and arm your team with tools and training.

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Reduce complexity

Connect the right employee with the right customer, on any channel

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Solve problems faster

Manage your contact centre without the need for special skills or systems

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Gain visibility

Using simple reporting and real-time dashboards

Complete interaction history

  • Capture customer conversations in one place
  • Easily spot trends
  • Collaborate across teams
  • Deliver more personalised experiences
  • Build stronger relationships
Interaction history
Customer history

One intuitive interface

  • Easily interact with customers between channels, with a single cloud system
  • View all channels, interaction types, customer context and performance insights
  • Eliminate separate, siloed systems

What our customers are saying

More than 1,400 companies in over 100 countries trust the Genesys Cloud CX platform to orchestrate seamless omnichannel customer journeys and build lasting relationships.

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“In a world where customer service expectations are changing at lightning speed, Genesys Cloud CX gives us a serious competitive advantage.”

Ian Roberts, Operations Leader
Quicken Customer Care

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“Despite our youth, we know that customer engagement is essential to delivering value. The technology behind Genesys Cloud CX gives us what we need for an effective customer engagement strategy without draining resources.”

Daren Jackson, CEO
Rapid Financial Solutions

Connect customer experiences across every channel

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Blended AI

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Automation

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Omnichannel

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Asynchronous Messaging

Live chat

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