Empower your agents, boost revenue, and minimise cost with our customer-focused contact centre software.
Business grows more competitive each day, and your customer demands increase as well. Exceed your business goals and customer expectations with the Genesys platform.
Customer inquiries are delivered in the right order to the most appropriate agent using skills-based routing. Including calls, web chats, emails, faxes, texts, voicemails, and social media.
A native workforce management solution for built-in fully integrated forecasting and scheduling in your call centre platform.
Centralise and sync all the systems your business relies on. From single sign-on to CRM—we’ve got you covered.
Monitor and respond to performance across your business.
Record calls and agent screen activity for compliance, quality assurance or coaching—it’s easy.
Review and score call and screen recordings using predefined or custom evaluations.
“We chose Genesys Cloud as our platform as we knew that it was the next phase of where MyBudget is going and where we’re really wanting to get to. Having a cloud-based solution can really help amplify any type of business. I fully believe that by implementing Genesys Cloud and using it to help with our clients’ interactions, by being able to route differently than what we’ve been doing before, by being able to have real quality interactions that would help and benefit our clients. That’s why we chose Genesys Cloud.”
Steven Bailey, Chief Client Officer
MyBudget
“Genesys has made us more efficient with the data that’s being captured. It allows us to do a lot of reporting based on the standard reports. From those reports we are able to automate some of those data feeds into our customer experience dashboard that allows us to understand the customer in all the journeys that will touch Lenovo.”
Ronald Mitchell, Director of World Wide Contact Centres
Lenovo
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
