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Work effectively and grow your business with the AI-enabled Genesys Cloud™ native speech and text analytics solution. Discover trends, engagement levels, and customer and employee behaviours. Use these insights to improve business performance and empower supervisors, business analysts and risk managers to make data-driven decisions.
Modern consumers have endless options when it comes to buying. Providing good customer service is key to setting your business apart. See how you can improve your call centre sentiment analysis solution with text and speech analytics tools from Genesys.
The intuitive interface of Genesys Cloud is easy to use and configure as needed — no technical expertise required. Oversee customer experiences and workforce engagement management (WEM) with ease. Let artificial intelligence (AI) liberate agents from routine tasks and leverage your data to provide essential insights.
Discover all Genesys Cloud has to offer with just a few clicks.
Our IT stacks are getting smaller, thanks to Genesys pre-built integrations and neat features like transcription, sentiment analysis, predictive routing and more and that means lower maintenance and fewer points of failure.
— Rohan Khanna, CTO, Probe Group
Agents love seeing the sentiments from their calls. All I’ve had is really positive feedback from the agents, from the team managers, from workforce management.
— Rebecca Martin, Head of Customer Experience and Sales Support, Humm Group
Genesys has allowed for much better monitoring and coaching of individual agents. Previously, team leaders analyzed and provided feedback on an agent’s performance at the end of the week. With the new platform, there is instantaneous feedback and more granular data on trends. Countdown has seen an increase in team engagement and lower team turnover since the migration.
— Steve James, Head of Technology, Countdown New Zealand
