Deliver exceptional CX with an all-in-one cloud call centre system
Genesys unifies customer and agent experiences across phone, email, chat, text and social channels.
Genesys unifies customer and agent experiences across phone, email, chat, text and social channels.
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The Genesys Cloud™ platform is trusted by over 6,000 organisations in over 100 countries. But why do so many different businesses choose Genesys to amplify their customers’ experiences? Four reasons set our AI-Powered Experience Orchestration platform apart.
No legacy systems or on-premises headaches — Genesys Cloud is built with today’s digital environment in mind. Our native API-first open cloud platform means your call centre solution is modern and native to the cloud, with a continuous product innovation cycle that allows your business to provide cutting-edge customer service, no matter what changes.
Genesys Cloud combines call centre service, workforce engagement support and customer engagement capabilities in a single platform. Reach customers on any channel — voice, chat, SMS, social media and more — with one login, no browser tabs and no fuss. Provide seamless end-to-end experiences for your employees and customers alike.
With native artificial intelligence (AI) infused throughout the platform, Genesys Cloud can help predict customer needs, identify new trends and give you the tools to make data-driven decisions for better customer service. Genesys Cloud AI is ready to work out of the box, and you can easily configure and optimise it to meet the specific needs of your employees and your customers.
The Genesys Cloud platform is trusted by the world’s leading companies across all industries, and it’s proven to enhance customer experience. The highly reliable call centre software solution had uptime of 99.999% for the 12 months ended July 31, 2024. And we take security and compliance seriously to protect your customer data and ensure your operations meet industry regulations.
140%
Increase in productivity
95%
Chat resolution by bot with no agent action
90%
Customer calls successfully handled via IVR
41%
Reduction in average handle time
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