A better contact centre is waiting for you
Save up to 40% with Genesys Cloud.
Save up to 40% with Genesys Cloud.
Today more than ever, you need a call centre solution that offers your business flexibility and security. Genesys, named a market leader, delivers value, efficiency and simplicity to customers. Customers migrating to Genesys Cloud can save up to 40% of their total operational cost,
depending on their size and configuration of CC and UC infrastructure.
No Genesys licensing fees until existing maintenance contract expires.
For qualified customers moving to Genesys. Up to 12 months
Up to 10 free Genesys University technical certification scholarships.
For qualified customers migrating to Genesys.
Genesys experts help to design your personal migration plan.
Done jointly with a partner where appropriate.
Address any use case with a full suite of native CX functionality – omnichannel, WFO and AI.
Create fluid customer conversations across digital and voice channels. Predict and understand customer issues before they escalate — or before they even happen.
Make it easy for agents to resolve issues quickly with an intuitive interface. Empower employees to find solutions together with voice, video and chat collaboration tools.
Seamlessly integrate with Salesforce and other CRM tools to add context to customer journeys. Reduce costs, boost sales and automate routine tasks with artificial intelligence
More than 3,300 legacy contact centres have successfully transitioned with our proven migration approach. Enjoy the full benefits of being on a modern Contact Centre as a Service solution today.
Genesys
Legacy Vendors
From a Customer Support Supervisor perspective, we switched over from Cisco UCCX because Cisco UCCX provided subpar reporting and lacked in detailed metrics. Also, we were limited on how many calls we were able to take in at a time. We were literally losing money using Cisco UCCX.
— Stark Bro's
Our legacy premise on contact centre system was unreliable, hard to scale, and expensive to maintain and add features. We’re grateful Genesys was able to prioritise and move us over so quickly. They jumped on issues like number-porting and we felt well supported throughout [the migration].
— Integral Care
New features, fast
Get the newest features and enhancements fast and often. The microservices architecture enables you to enable the business at the speed of innovation.
Scalable & resilient
Adjust on the fly to any spike in volume. No need to keep upgrading hardware to keep up with changes in traffic patterns. Scale up and down with cloud ease.
Secure & compliant
Rest assured using a solution built on strict cloud security protocols and compliance with standards and regulations world-wide.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
