Genesys Cloud

All-in-one cloud contact centre for your business

Genesys Cloud unifies customer and agent experiences
across phone, email, chat, text and social channels

Request a demo

Make it simple

Give agents, supervisors and admins a single, intuitive interface that makes it easier to serve customers.

Change fast

Deploy in minutes, add new channels instantly and innovate with a product built for change.

Reduce costs

Having everything built in avoids costly development, integration and ongoing support services.

Make it easy to turn on a wide range of capabilities

Use what you need, when you need it — it’s all built in with Genesys Cloud

Voice and digital channels

Provide consistent experiences across voice, chat, social messaging apps, SMS, email and bots.

IVR and customer self-service

Prompt callers to serve themselves using speech recognition and touch.

Outbound dialling

Run campaigns with the right dialing mode — predictive, power, preview and more — to reach more customers proactively.

Workforce engagement management (WEM)

Empower employees with multichannel recording, quality management, workforce management and more.

AI and automation

Power your contact centre with Genesys AI for personalised experiences at scale.

Reporting and analytics

Get a complete view of your contact centre with clear and accurate insights across all channels.

Business communications

Extend collaboration and communications tools to those outside the contact centre.

Integrations and apps

Connect business-critical systems like your CRM, ERP and SSO solutions.

Request a demo

2023 Gartner® Magic Quadrant™ for Contact Centre as a Service

Genesys named a Leader
– and positioned highest in Execution

Get the Gartner report

Easily integrate with the systems you use

Over 350 ecosystem apps and pre-built integrations, including Salesforce, Microsoft and Zoom

See what customers say about the easy to use platform

Web messaging is 25% more efficient compared to call handling, meaning we can serve more customers without increasing headcount. And since introducing video calls we’ve seen a noticeable uplift in new mortgage sales.

— Thom Kokhuis, Head of Conversational Banking, Rabobank

Genesys Cloud is so user-friendly that the team is on track to build IVRs, which they couldn’t do before. They always had to log IT tickets before. Now we can do this ourselves and it’s been a real game changer for us and the team.

— Brendon Clark, Workforce Optimisation Manager, Humm Group

…in 2020, a customer service agent could handle only six customer service tickets per hour. But since we’ve implemented the Genesys solution, they can now handle more than 10 tickets an hour at a better-quality level. So, we’ve seen productivity skyrocket.

— Rudy Dalimunthe, Senior Vice President of Customer Excellence, Tokopedia

Experience today’s most powerful all-in-one cloud contact centre

Thank you for your request.
You are now demo-bound!

See the Genesys Cloud platform in action with a personalised demo

Make it easy to serve customers, make changes quickly and reduce
total cost of ownership with a true all-in-one cloud platform.

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.