AI-Powered Cloud Contact Centre Solution for India

All-in-one | Scalable | Secure

Transform every interaction into a seamless experience

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India moves fast. So should your call centre.

Genesys Cloud™ solution meets the unique needs of Indian businesses — scalable, secure and built for high-volume customer interactions.
Deliver faster, smarter and more personalised customer support – across every channel.

Speed up resolutions

Reduce wait times with AI-powered automation and smart routing. Resolve issues faster and deliver seamless CX.

Scale without limits

Effortlessly handle high call volumes with a secure, cloud-native platform. Deploy in minutes and adapt as your business grows.

Connect across channels

Give agents a single, intuitive interface to connect with customers on voice, chat, email and social — anytime, anywhere.

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Why decision-makers trust Genesys Cloud™

Proven expertise. Trusted globally. Built for India.

Unmatched trust and security

99.99% uptime SLA – offering up to a 100% credit guarantee
Regulatory peace of mind – ULVNO-licensed, TRAI & DOT compliance
Enterprise-grade security – ISO 27001, PCI DSS, GDPR compliant & more
End-to-end encryption – TLS & AES-256 for maximum data protection

Seamless integrations and fast deployment

3,000+ APIs & 600+ pre-built apps – extensive marketplace for flexibility
6 billion+ API requests/month – built for high-volume interactions
CRM & business apps – works with Salesforce, Zoho, Freshdesk & more
Quick deployment & 24/7 support – get up and running with minimal setup

Unified omnichannel engagement

Unified for better experiences – Voice, WhatsApp, sms, chat, email & social media
AI-powered call routing & IVR – connects customers to the right agent instantly
Real-time analytics & reporting – data-driven decision-making for maximum efficiency
Workforce engagement management – optimise agent performance with AI-driven coaching

Transparent pricing – no surprises, just value

Named user – pay per logged-in user; ideal for predictable agent staffing at the best price
By-the-hour pricing – pay only for time used; perfect for part-time agents or fluctuating demand
Concurrent pricing – pay for simultaneous users; best for businesses with multiple shifts and peak periods

“As an all-in-one solution, Genesys Cloud offers a simplified user interface. This has enabled us to train our staff more efficiently, which has led to a 7–9% service level increase.”
– Kalpesh Gandhi
VP of OCX Service Delivery, Hexaware

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Join 8,000+ organisations leveraging AI-driven automation and customer experience orchestration.

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