Deliver effortless experiences with Genesys IVR and self-service

Resolve issues faster, optimise routing and reduce costs.

5-minute reduction in average handle time – Quicken
55% higher Net Promoter Score – Aeromexico
36% reduction in call waiting time – The University of Texas Rio Grande Valley

See how to streamline self-service and improve customer satisfaction with Genesys IVR software

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Real customers, real results

Genesys enables organizations to personalise self-service, automate routine customer inquiries and improve call routing efficiency.

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412%

ROI in less than three months

50%

of all FAQs successfully resolved by bots

1.5

fewer days a week spent on IVR programming

40%

IVR deflection rate

Route the right call to the right agent, every time

Genesys IVR makes it easy to increase first-contact resolution, enhance customer satisfaction and improve operational efficiency with personalised self-service.

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IVR and self-service journeys

Create multilevel interaction flows and menus. Use predefined flows and reusable menu options or customise your own with a simple drag-and-drop flow builder.

Omnichannel bot support

Save time and operational costs by avoiding repetition. Create a bot once and make it available automatically on any channel — voice, web, SMS or messaging.

Adaptive IVR

Build self-service applications that adapt across channels. Resume transactions or trigger personalised sales, collections or retention campaigns — all in real time.

Discover the power of Genesys IVR

Take a quick tour and see how Genesys makes it easy to design IVR and self-service journeys, enable omnichannel bot support and more.

Transform your customer experience with Genesys IVR

Genesys makes it simple to deliver self-service, enable smarter routing and automate routine inquires.

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“Genesys Cloud CX: A contact center solution to transform customer experience.”

We recently made some enhancements to our call flows, which allowed us to simplify and enhance the customer journey. Modifying our IVR greetings allowed us to provide simpler quicker options for customers to speak to knowledgeable agents about their issues. It was great to see how this was achievable with minimal changes to our flows. We were also able to use data table logic to add in any ad hoc greeting to keep customers informed when there is a critical or system issue. All in all, the ease with which we were able to make these necessary changes shows how robust Genesys Cloud is.

Verified user in accounting
Enterprise

“Genesys IVR defines the way to do IVR”

Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact centre system and Genesys IVR plays an important role in Genesys offering. The capability to customise it using code and its ability to write complex backend logic makes it a very powerful application capable of providing the end users a plethora of options and enhancing the end –users’ CX.

Consultant in IT
Banking company