How Omnichannel Routing Enables Seamless Customer Experience
Balance System Stability and Business Agility to Meet Growing Customer Expectations
According to the Dimension Data 2016 Global Contact Centre Benchmarking Report, the average enterprise-level contact center now supports nine communication channels, and customers expect seamless engagement with personalized, contextual interactions across all of them.
Read this white paper to see how queue-based routing limits your ability to deliver seamless engagement and how omnichannel routing can help you:
- Connect conversations and provide consistent customer experiences across channels
- Ensure system stability while reducing total cost of ownership
- Enable continuous improvement