#1 AI-Powered Experience Orchestration Platform.

Transform Your Cloud IVR Software with Genesys Cloud.

Cloud-Native
All-in-One Platform
AI-Driven
Reliable and Proven
Market Leader

Genesys Cloud is the AI-Powered Experience Orchestration platform used by some of the largest companies in the world.

Transform customer and employee experiences with Genesys Cloud CX

94%

average response rates

90%

first-call resolution

20%

boost in agent productivity

Global report: Customer experience in the age of AI

Move beyond the hype and explore how AI can work for your organization, employees and customers.

Download the report

Recommendations you can trust

Analysts and users agree — Genesys is a leader

Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.

Grid leader

Most likely to recommend

Users love us

Top 50 contact center

Regional leader americas

Easiest admin

Easiest set up

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2025 Gartner^® Magic Quadrant™ for Contact Center as a Service

Gartner named Genesys a Leader for the 11th consecutive year

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2025 Gartner^® Critical Capabilities for Contact Center as a Service

Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases

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The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report

Genesys named a Leader by Forrester in CCaaS

Refine CX with experience orchestration. Improve your CX with our AI-Powered Experience Orchestration platform