#1 AI-Powered Experience Orchestration Platform.

Transform Your Cloud IVR Software with Genesys Cloud.

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Genesys Cloud is the AI-Powered Experience Orchestration platform used by some of the largest companies in the world. 

Transform customer and employee experiences with Genesys Cloud CX

94%

average response rates

90%

first-call resolution

20%

boost in agent productivity

Global report: Customer experience in the age of AI

Move beyond the hype and explore how AI can work for your organization, employees and customers.

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Recommendations you can trust

Analysts and users agree — Genesys is a leader

Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.

Grid leader
Most likely to recommend
Users love us
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Top 50 contact center
Regional leader americas
Easiest admin
Easiest set up
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Gartner® Magic Quadrant™ for 2024 Contact Center as a Service

Genesys named a Leader in Contact Center as a Service (CCaaS) solutions

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The Forrester Wave™: Contact Center As A Service Platforms, Q2 2025 report

Genesys named a Leader by Forrester in CCaaS

Refine CX with experience orchestration. Improve your CX with our AI-Powered Experience Orchestration platform  

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