Genesys vs. Nice CXOne
Analysts and users agree: Genesys is the leading contact center platform.
- 50% reduction in TCO
- 96% decrease in servers
- 100% improvement in agent efficiency
- 45% of questions answered by virtual assistants
Analysts and users agree: Genesys is the leading contact center platform.
See firsthand why Genesys is a leading solution in this self-guided Genesys Cloud tour.
Recommendations you can trust
Recognized as a leader by analysts and users alike, setting the standard in customer engagement solutions.
To be a leader, you need to work with a leader. See the results users achieved when they worked with Genesys.
Our agents have had a very positive experience and say the solution is faster and easier to use. Cost-wise we are paying around 50% less and have transitioned to 100% virtual in Tulsa and reduced to a single on-site campus in Tampa for Customer Care.
— Nicole Thomas VP, Customer Care Center, Coca-Cola Bottlers’ Sales and Services
Service levels improved markedly, from 95 percent to 99 percent, while maintaining an average handle time of less than 20 seconds. Now, very few customers leave without being attended to. We have also done very well on the commercial side. Sales have almost doubled, from 6 percent to 12 percent.
— Edgar Muñoz Hernández, Head of Analytics and Support, Heineken Mexico
The highest cost is your workforce, so you want to make them as productive and efficient as possible. We have a powerful tool that does this dynamically,” added Shanker. “With the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more.
— Jason Ferguson, VP Digital Experience, Xerox
It’s time to experience a leading solution firsthand with a no-hassle, interactive tour. Genesys solutions deliver self-service and agent-assisted omnichannel engagements, and native workforce engagement management — all in one platform.
Discover all Genesys Cloud has to offer with just a few clicks.
