Moving customers from acquisition to loyalty to advocacy is a process, not an event. But your agents need the right tools to help achieve it.
Start improving your first-call resolution numbers quickly. A contact centre focused entirely on the customer is where obsession pays off.
Better understand how customers respond at different stages of their customer journey—and how you can leverage that knowledge in your contact centre.
Contact centres are adopting new technologies like predictive analytics and machine learning.
This infographic outlines 3 paradigms in personalisation that you can start applying today.
With so many changes affecting today’s retail contact center, it’s no surprise the biggest question from managers across departments is: where do I start? This 6-point checklist from Genesys provides some clues.
More than 10,000 companies in over 100 countries trust the PureCloud® platform to
orchestrate seamless omnichannel customer journeys and build lasting relationships.
“Our customers enjoy a friendlier and more convenient experience on their own terms. And our teams can do what they do best—provide great service and build relationships.”
–Mariama Guiro, Head of Project Customer Service, L’olivier–assurance auto
“Now, when a customer calls, our agents greet them in person because they can see their name, address and previous orders and preferences. We’re managing 2,000 more calls with seven fewer agents.”
–Abdulialil Dabwan, Head of IT, Al Romansiah
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
