It’s radically easy with the Genesys Cloud platform that provides:
Get these three reports and see why leading analysts and customers of all sizes rank Genesys as the leading cloud contact centre solution.
Find out what the industry’s leading analysts have to say — and why it’s time to make the move to the Genesys Cloud platform.
Genesys is proud to be named a leader in Contact Centre as a Service (CCaaS) solutions in the 2020 Forrester Wave report
Omdia names Genesys a leader in the cloud contact centre market for 2020-2021
Genesys software outranks the competition in the Frost and Sullivan Frost Radar™: European Contact Center as a Service Market, 2020 report.
Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.
Gain the advantage of a platform that spans sales, marketing and services, enabling the best and broadest customer and employee experience capabilities.
Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.
According to Gartner Peer Insights reviewers:
“Integrated contact centre solution that allows you to scale with the times…”
— IT Director, Service Centre Operations in Services Industry*
*Gartner Peer Insight reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
