Genesys Cloud: One platform. Lots of clout.

Give your customers what matters most — more connected, meaningful experiences.

It’s radically easy with the Genesys Cloud platform that provides:

  • The latest innovations and continuous deployment
  • An open platform for faster, simpler customisation
  • Flexibility, scalability and security

Get 2 reports and see why leading analysts and customers of all sizes rank Genesys as the leading cloud contact centre solution.

See what makes Genesys a leader

Don’t just take our word for it.

Find out what the industry’s leading analysts have to say — and why it’s time to make the move to the Genesys Cloud platform.

Forrester new blog

Forrester Wave

Received the highest scores possible in 17 criteria, including architecture and third-party ecosystem.

Forrester wave q3 2018 without legend

Ovum Decision Matrix

Positioned as a leader in cloud-based contact centre solutions – called out for broad technical capabilities and technology leadership.

Ovum matrix
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Use the latest digital and AI innovations right now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for platform and operational agility

Gain the advantage of a platform that spans sales, marketing and services, enabling the best and broadest customer and employee experience capabilities.

Rest easy with a modern SaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

Why customers choose Genesys

According to Gartner Peer Insights reviewers:

“Integrated contact centre solution that allows you to scale with the times…”

— IT Director, Service Centre Operations in Services Industry*

*Gartner Peer Insight reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.


See what makes Genesys a Leader

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