Genesys Cloud CX: One platform. Lots of clout.

Give your customers what matters most — more connected, meaningful experiences.

It’s radically easy with the Genesys Cloud CX platform that provides:

  • The latest innovations and continuous deployment
  • An open platform for faster, simpler customisation
  • Flexibility, scalability and security

Get these three reports and see why leading analysts and customers of all sizes rank Genesys as the leading cloud contact centre solution.

Don’t just take our word for it.

Find out what the industry’s leading analysts have to say — and why it’s time to make the move to the Genesys Cloud CX platform.

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The Forrester Wave™: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020

Genesys is proud to be named a leader in Contact Centre as a Service (CCaaS) solutions in the 2020 Forrester Wave report

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2020 Omdia Decision Matrix Report

Omdia names Genesys a leader in the cloud contact centre market for 2020-2021

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Frost Radar™: European Contact Center as a Service Market, 2020

Genesys software outranks the competition in the Frost and Sullivan Frost Radar™: European Contact Center as a Service Market, 2020 report.

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Use the latest digital and AI innovations right now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for platform and operational agility

Gain the advantage of a platform that spans sales, marketing and services, enabling the best and broadest customer and employee experience capabilities.

Rest easy with a modern SaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

Why customers choose Genesys

According to Gartner Peer Insights reviewers:

“Integrated contact centre solution that allows you to scale with the times…”

— IT Director, Service Centre Operations in Services Industry*

*Gartner Peer Insight reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.


See what makes Genesys a Leader

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