Genesys Cloud: One platform. Lots of clout.

Give your customers what matters most — more connected, meaningful experiences.

It’s radically easy with the Genesys Cloud platform that provides:

  • The latest innovations and continuous deployment
  • An open platform for faster, simpler customisation
  • Flexibility, scalability and security

Get 2 reports and see why leading analysts and customers of all sizes rank Genesys as the leading cloud contact centre solution.

See what makes Genesys a leader

Don’t just take our word for it.

Find out what the industry’s leading analysts have to say — and why it’s time to make the move to the Genesys Cloud platform.

Forrester new blog

Forrester Wave

Received the highest scores possible in 17 criteria, including architecture and third-party ecosystem.

Forrester wave q3 2018 without legend
Ovum

Ovum Decision Matrix

Positioned as a leader in cloud-based contact centre solutions – called out for broad technical capabilities and technology leadership.

Ovum matrix
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Use the latest digital and AI innovations right now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for platform and operational agility

Gain the advantage of a platform that spans sales, marketing and services, enabling the best and broadest customer and employee experience capabilities.

Rest easy with a modern SaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

Why customers choose Genesys

According to Gartner Peer Insights reviewers:

“Integrated contact centre solution that allows you to scale with the times…”

— IT Director, Service Centre Operations in Services Industry*

*Gartner Peer Insight reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

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See what makes Genesys a Leader

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