Move to a modern cloud contact centre solution

Build the business case for your call centre migration

A proven migration approach set at a deliberate pace for your business
The benefits of a modern cloud contact centre
A no-cost consultation to get started

I would like someone to reach out to me

Get started with a no-cost consultation

We’ll come to your site and work with your team to:

Understand your CX vision
Assess your current state
Uncover business opportunities and benefits based on your goals and challenges
Identify a migration strategy based on your use cases and our experience and best practices

What to expect during your consultation

After you’ve been accepted into the workshop, we’ll schedule your discovery session.

We get to know you, understand your goals and challenges and identify opportunities.

With all that great information, we define and deliver the business case for a successful migration.

“We’re thrilled with Genesys Cloud, our results to date and the company’s vision for product innovation, security and stability. With its immediate and continuous delivery of new functionality, we can easily adopt technology advancements like artificial intelligence (AI) without expensive and time-intensive on-premises solution upgrades.”

– Dwayne Calder, Managing Director, Insights & Enablement, Client Care, ATB Financial

“By just building out the right business case for our executive leadership team, we were able to really easily gain their buy-in to move forward. Once they saw the technology improvements, the new capabilities, the flexibility and then also the reduction in costs, it was a pretty easy sell from our perspective.”

– Nicole Thomas, AVP, Coca-Cola Business Services North America

We give you the tools to make a compelling case for migration

Deployment model

The deployment model that’s right for you: cloud now or a path to get there

Business case

Based on your use cases, you get a custom ROI and cost of doing nothing

Migration plan

Detailed migration plan, personalised and deliberately phased for your organisation

CX vision demo

Custom demo that shows what your post-migration future can look like

Timeline & pricing

Estimated delivery timelines and budgetary pricing for a complete picture

Here’s how global industry leaders improved their customer experience after migrating off legacy call centre technology to Genesys:

A financial services company saw 39% improvement in First Call Resolution (FCR) within the first six months. (Nemertes)

A global North American-based beverage manufacturer saw a 50% reduction in Total Cost of Ownership (TCO) in just 6 months. (Nemertes)

A large bank improved CSAT scores by 9.8%. They can now offer new capabilities for high-value customers. (Nemertes)

A European telecommunications provider now has 18 million monthly cross-channel contacts handled by one department and 86% of customers routed to the best agent within seconds, irrespective of channel. (Vodafone case study)
One of the largest insurers in the world, headquartered in China saw a 73% improvement in Net Promoter Score (NPS). (Ping An case study)

Take the next step to replace your on-premises call centre system with a modern cloud solution

Build your migration business case in a day
Explore the real business value a modern contact centre can bring you
Learn how you can migrate with confidence and a proven migration process

Request a consultation

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.