To be a leader, you need to work with a leader

See why analysts and users agree – Genesys Cloud is a leading contact centre platform.

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Transform your call centre. Deliver amazing experiences. Boost your bottom line.

Choose the CX platform built with the future in mind

Use the latest digital and AI innovations right now

Accelerate and simplify innovation with access to new functionality, including the latest innovations in artificial intelligence (AI)-powered journeys.

Simplify your tech stack for operational agility

Gain the advantage of a single platform spanning spans sales, marketing and services—enabling the best and broadest customer and employee experience capabilities.

Rest easy with a CCaaS platform built for security and resiliency

Get the scalability, flexibility, security and agility you need with an API-first solution that’s built on a multi-tenant, microservices-based architecture.

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Real users share their experiences

Genesys Cloud™ makes it easy to create exceptional experiences. See the results.

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“Genesys is by far the most comprehensive customer experience solution being offered in the marketplace today – there is no other solution that I would bet my future on.”

5 stars

Grayton E. Koenig, National Solutions Consultant

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“Genesys Cloud has addressed a number of issues by being an all-in-one solution. It has been especially useful for allowing agents to work from home during the COVID-19 pandemic. No telephone hardware required.”

10 out of 10

Paul Soulodre, Workforce Management Reporting/Analytics
Alberta Motor Association

Genesys Cloud™ easily integrates with the systems you already use

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Real customers, Real results

Deliver connected customer experiences with Genesys Cloud™

Get the whole story: Analyst reports and user reviews all in one bundle

Download the marketplace bundle and get analyst reports from Gartner, Omdia and Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius. Learn about different solution providers and find out why more companies are switching to the Genesys Cloud™ platform.