Amplify customer satisfaction with elevated IVR experiences
Empower customers with instant self-service tools– reducing your agents’ workload and eliminating disjointed conversations.
Empower customers with instant self-service tools– reducing your agents’ workload and eliminating disjointed conversations.
Learn how you can overcome self-service limitations with IVR
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We added new messages to our IVR in just a couple of minutes, which is something almost unheard of in our industry. And we did this without relying on IT experts.
— Ian Roberts, Operations Leader, Quicken Customer Care
Improving IVR alone helped raise customer satisfaction and removed lots of unnecessary calls and expense.
— Nicolas Wsevolojskoy, Director, Cielo
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
