Using artificial intelligence to enhance the customer and employee experience doesn’t have to complicated or time consuming. Using a real-life customer example, we will live configure and demonstrate a Genesys AI-power contact centre, and show how it powers meaningful, connected interactions across digital and voice channels, whilst ensuring employees are continually engaged with personalised support throughout every aspect of their day.

• Leverage the power of cloud

• Provide seamless digital channels

• Engage and optimise your remote workforce

• Hear how your peers are delivering super human service

Take this opportunity to come together and meet your peers face-to-face and advance your business by interacting with Genesys users, CX leaders and Genesys team and partners.