11/17/2022 12:00 pm

Transforming your contact centre to drive an exceptional experience

Name: Roundtable: Transform Your Contact Centre to Drive Service Excellence
Start: 2022-11-17T12:00:00
End: 2022-11-17

Executive Roundtable Lunch

Thursday, 17 November, 12:00 - 2:00pm AEDT

Four Seasons Hotel Sydney

Four Seasons Hotel Sydney, George Street, The Rocks NSW, Australia

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Thanks for registering! We’ll be in touch shortly with all the details, but if you have any queries in the meantime, please reach out to sian.jenkins@genesys.com.

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Contact Centre Executive Roundtable

Thursday, 17 November, 12:00 – 2:00pm AEDT

Today’s customer expectations are higher than ever. Consumers have grown accustomed to exceptional experiences. They want to be heard, remembered and understood. And they expect personalised interactions that are infused with empathy, available at a time and via a channel that’s convenient for them.

Contact centre transformation enables organisations to meet these demands with technologies that can turn legacy operations and systems into a contact centre that is fit for the future.

Join us alongside a panel of CX leaders for a roundtable discussion over lunch at the Four Seasons in Sydney, as we discuss how cloud, automation and AI technologies combined with the power of an engaged and productive team can super charge your CX.

Featuring a fireside chat with Lauren Reid, Head of Member Services at ESSSuper, who will share her experience of leading projects across large operational teams in heavily regulated environments, including building and delivering cloud-based contact centre solutions within rapid timeframes. She is currently managing a high performing, highly engaged Member Service Centre that is hybrid WFO and WFH.

Seats are limited so register today to join what will be a brilliant networking opportunity and an engaging conversation.

Speakers

Lauren Reid

Head of Member Services, ESSSuper

Lauren is an experienced senior leader who is passionate about delivering and transforming customer experience and high levels of employee engagement, with a significant record of achievement working within the financial services industry.

Paul Edmondson

Go-to-Market Director, Genesys

Paul is a driven go-to-market leader with experience in helping hundreds of organisations transform their contact centres and optimise their customer experience, across diverse industries including banking and finance, insurance, media, and government.

Four Seasons Hotel Sydney

Four Seasons Hotel Sydney, George Street, The Rocks NSW, Australia

Get directions

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.