Thursday, 17 November, 12:00 – 2:00pm AEDT
Today’s customer expectations are higher than ever. Consumers have grown accustomed to exceptional experiences. They want to be heard, remembered and understood. And they expect personalised interactions that are infused with empathy, available at a time and via a channel that’s convenient for them.
Contact centre transformation enables organisations to meet these demands with technologies that can turn legacy operations and systems into a contact centre that is fit for the future.
Join us alongside a panel of CX leaders for a roundtable discussion over lunch at the Four Seasons in Sydney, as we discuss how cloud, automation and AI technologies combined with the power of an engaged and productive team can super charge your CX.
Featuring a fireside chat with Lauren Reid, Head of Member Services at ESSSuper, who will share her experience of leading projects across large operational teams in heavily regulated environments, including building and delivering cloud-based contact centre solutions within rapid timeframes. She is currently managing a high performing, highly engaged Member Service Centre that is hybrid WFO and WFH.
Seats are limited so register today to join what will be a brilliant networking opportunity and an engaging conversation.
