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A single experience platform. Endless possibilities.

From call centre basics to the latest AI-powered innovations, Genesys brings together everything you want in a single, unified platform.

Every customer. Every interaction. Every time.

No matter where you are in your CX strategy, Genesys can elevate your customer and employee experiences – today and tomorrow.

Industry analysts and reviewers count Genesys as a contact centre leader.

Badge g2 top 50 customer service products best software 2024

“With all the data and analytics available, we can design more proactive engagement models to improve productivity, wait time, call handling, workload balancing and more.”

— Naresh Shanker, CTO, Xerox

“Our voicebots have been a huge win, correctly matching from a list of 30 different intents in over 80% of cases. Now, our agents spend less time on the phone and resolve more queries first time. We’ve already saved nearly $5,000 and expect that figure to reach $20,000 by year end.”

— Nicole Thomas, VP, Customer Care Centre, Coca-Cola Bottlers’ Sales and Services

“Web messaging is 25% more efficient compared to call handling, meaning we can serve more customers without increasing headcount. And since introducing video calls we’ve seen a noticeable uplift in new mortgage sales.”

— Thom Kokhuis, Head of Conversational Banking, Rabobank