11/29–30/2023 09:00 am

GENESYS AT Call & Contact Centre Expo with Salesforce

Name: Genesys at Call & Contact Centre Expo with Salesforce
Start: 2023-11-29T09:00:00
End: 2023-11-30

London

Join Genesys and Salesforce - two industry leaders in CCaaS, CEC and CRM as they host the VIP Lounge and Contact Centre Technology theatre at C&CCExpo.

Make sure to book your slot to see the industry leading AI-powered customer experience management solution.

#connectedpersonalisedexperiences

Excel, London

Excel London, London, UK

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Thank you for registering! We look forward to seeing you soon.

Join Genesys at Call & Contact Centre Expo with Salesforce on the 29th and 30th of November 2023 at the Excel Exhibition Centre in London.

After the exciting announcement with Salesforce, we have joined forces.

We are thrilled to bring together two industry leaders in CCaaS, CEC, and CRM for this exciting event. Genesys and Salesforce will be hosting the VIP Lounge and a Contact Centre Technology theatre at the UK and Ireland’s leading CX and EX events.

Don’t miss your chance to witness the future of customer experience management with our industry-leading AI-powered solution.
Discover how you can create deeply connected, end-to-end customer experiences by integrating an enterprise contact centre and Workforce Engagement Management (WEM) suite directly into your CRM.

Secure your spot now to explore the cutting-edge solutions and innovations that will shape the future of customer engagement. We look forward to seeing you on the 29th and 30th of November 2023 in London.

Sponsor of the Contact Centre Technology Theatre & VIP Lounge

Proudly sponsoring the Contact Centre Technology Theatre and VIP Lounge at C&CCExpo London – showcasing cutting-edge innovations in customer engagement and technology. Power deeply connected, end-to-end experiences with an enterprise contact centre and WEM suite built directly into your CRM.

Contact Centre Technology Theatre

The future of CX is now: Unify your CRM and contact centre.

Discover how to revolutionise your customer experience (CX) by unifying your CRM and contact centre. This session explores the vital connection between seamless CRM and contact centre integration, revealing the transformative potential for enhanced customer satisfaction, operational efficiency, and business success. Don’t miss the future of CX – it’s here, now! Together, Genesys and Salesforce power deeply connected, end-to-end experiences.

Nick Wingrove – VP, Solution Consulting, Genesys
Craig Murray – Regional Vice President, Service Cloud, Salesforce

29th November – 11.00am (Contact Center Technology Theater)

30th November – 2.45pm (Future Theater)

Book to see a Demo with Genesys and Salesforce at Aloft London Excel

Don’t miss this opportunity to experience the future of customer engagement.

Reserve your CX Cloud demo slot today at the Aloft London Excel (conference room 1 & 2), conveniently located next door to the Excel Exhibition Centre. Discover more about our exciting partnership and witness our innovative solution in action.

29th November – Aloft London Excel

3pm & 3.30pm – CX Cloud – Power deeply connected, end-to-end experiences with an enterprise contact centre and WEM suite built directly into your CRM.
4pm & 4.30pm – CX Cloud – Power deeply connected, end-to-end experiences with an enterprise contact centre and WEM suite built directly into your CRM.

Drinks with Genesys & Salesforce at Aloft London Excel, WXYZ Bar

Join us for a relaxed networking session and enjoy drinks with Genesys and Salesforce at the Aloft London Excel, WXYZ Bar. It’s the perfect opportunity to connect with industry leaders and fellow attendees. We look forward to having a great time with you!

5pm – 7pm – Reserve your space

Agenda

Wednesday, 29 November 2023

08:30 am

Day 1 - Breakfast

Aloft London Excel, UKCCF Breakfast – Invitation only

09:00 am

C&CCExpo Opens

Excel, VIP Lounge – Book your VIP meetings

11:00 am

Salesforce & Genesys Presentation

Contact Centre Technology Theatre, Excel

The future of CX is now: Unify your CRM and contact centre.

12:00 pm

Lunch

Aloft London Excel, UKCCF Lunch – Invitation only

03:00 pm

Demo Session #1

Aloft London Excel – Salesforce & Genesys Demo Session – Deep drive

03:30 pm

Demo Session #2

Aloft London Excel – Salesforce & Genesys Demo Session – Deep drive

04:00 pm

Demo Session #3

Aloft London Excel – Salesforce & Genesys Demo Session – Deep drive

04:30 pm

Demo Session #4

Aloft London Excel – Salesforce & Genesys Demo Session – Deep drive

05:00 pm

Networking & Drinks

Aloft London Excel – Salesforce & Genesys Drinks

Thursday, 30 November 2023

09:00 am

Day 2 - C&CCExpo opens

Excel, VIP Lounge – Book your VIP meeting

02:45 pm

Salesforce & Genesys Presentation

Furture Theatre, Excel

The future of CX is now: Unify your CRM and contact centre.

05:00 pm

C&CCExpo Close

Speakers

Nick Wingrove

VP, Solution Consulting, Genesys

Craig Murray

Regional Vice President, Service Cloud, Salesforce

Excel, London

Excel London, London, UK

Get directions

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.