Give your students super human service with Genesys and Gold Partner, IPI

Futureproof revenue from student enrolment, manage capacity issues and enhance the student experience with the industry leading cloud contact centre solution.

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Up in a few days. Built for the long run.

Differentiate your University from the competition with innovative cloud technology
Showcase a ‘Digital-First’ approach and create a memorable first impression
Deliver a highly responsive, omnichannel experience
Manage the scale and complexities of clearing whilst supporting home working

See how Genesys Cloud could revolutionise your student interactions and boost admissions.

Get the University Lifecycle

The broadest set of capabilities in an all-in-one solution

Genesys Cloud creates positive student interactions every time, consolidating real time data and communications into one easy-to-use omnichannel desktop.

Voice and email routing
Keep communication flowing. Take phone calls, return callbacks, manage emails.
Interaction recording
Stay compliant with recordings stored safely in the cloud.
Employee collaboration tools
Enable teams to work together across distances with easy collaboration tools.
Agent and supervisor eLearning
Make the transition smooth with on-demand training and education.

Up and running in less than 5 days
No time wasted. We’ll work with you to get you up and running fast.
24/7 support
Dedicated go-live support so you can be confident of a smooth and successful transition and support during clearing.
12 month contract
With a minimum of 30 seats.
Double your licenses with no extra charge
For a maximum of 3 months to help during clearing.

Enhancing the Student Experience in the New Normal

The Coronavirus pandemic has made 2020 a year like no other for UK universities. Amid the continued uncertainty of when and how things can ever return to normal, the student experience at university has unquestionably changed.

Read this e-book now to learn how universities can enhance student experience.

Get the e-book

“We want every student to feel their learning experience has been personally designed for them. PureCloud gives us the perfect platform to do that.”

-Adam Davis, Vice President, Contact Center Operations, Western Governors University

70 Higher Education customers and growing

Contact centre transformation lies at the heart of the unique WGU model. Superior reach, efficient enrolment and administration, and collaborative competency-based education put WGU in a standout position.

Watch the video to learn more.

Read the customer story

UK Universities: Competing in Clearance

Institutions need to explore the various tools available to them in order to provide students with a chance to pursue their academic aspirations, whilst at the same time allocate places on unfilled courses.

Read this report now to learn how universities are turning to cloud-based call centre software to improve admissions performance.

Read the Report

Supercharge your Student Experience with Genesys and IPI

IPI, a Genesys Gold Partner, is uniquely positioned to help you differentiate your University with rapidly deployed cloud innovation to optimise all stages of the student journey

4 Million

UK’s leading digital contact centre specialist, powering over 4 million customer interactions every day.

30 years

Trusted pioneer and evangelist of employee and customer experience for over 30 years.

300 customers

300 customers and 55,000 agents using IPI solutions in the UK.

We’re here to help. Complete the form and we’ll be in touch.

+44 1276 457000

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.