Fill your day with discussions, not dial tones—and run your contact centre more efficiently.
Leverage your workforce for both inbound and outbound calls
Blended agents are 14% more productive, according to the Dimension Data 2017 Call Centre Benchmarking report.
Help agents control the conversation and adhere to compliance standards with scripts that are built right into their core contact centre application.
Skip answering machines, busy signals and uncompleted calls; only activate an agent once a call is connected.
Populate agent displays with information about calls, customers and your campaign goals.
Automatically dial, show the ideal call script and capture customer data in a single screen-pop.
Monitor the active state of campaigns to track overall progress while connecting rates and other details.
Track each activity and its results in a centrally managed database, for a complete view of the customer engagement.
Let your agents be productive from any location with a web-based interface and standard VoIP features.
Use packaged integrations, open APIs and a partner marketplace to flexibly mix and match solutions, such as an existing PBX service or a Salesforce CRM system.
Upload lists of contacts to reach out to and maintain a centralised do-not-call list to stay in compliance with local and regional regulations.
“The Genesys Cloud platform changed the way we communicate and engage with our customers. We now have an all-in-one platform that’s very easy to use, but also incredibly powerful.”
-Alexander Barr, Customer Services Director, Actavo
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
